RedRock Resourcing
IT Service Delivery Manager - ITIL/ITSM - New Role
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IT Service Delivery Manager - ITIL/ITSM - New Role
£55,000 - £67,000 + Excellent Benefits Package
Keywords: IT Service Delivery, IT Service Delivery Manager, SDM, ITIL, ITSM, Defence Sector
A leading organisation in the Bristol area requires an experienced IT Service Delivery Manager to build its Service Delivery function. The successful candidate will establish, lead and continuously improve a newly formed service delivery team, ensuring robust, compliant and high performing IT services.
Responsibilities
- Taking ownership of Incident, Request, Change and Escalation processes, ensuring timely response, accurate reporting and establishing service improvement activities as required.
- Owning major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
- Chairing the Change Advisory Board (CAB) as required and guiding the IT Department decision making process.
- Taking ownership for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity planning.
- Aligning service capacity with the strategic requirements of the company.
- Building, recruiting and leading a new IT Service Delivery team.
- Driving continual service improvement through KPI reporting and trend analysis.
- Managing budgets.
- Defining tooling and platforms to support secure service delivery.
- Creating and maintaining SOPs for key service functions.
- Leading service transition and onboarding of new service.
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Qualifications
- Proven experience within a Service Delivery Manager role.
- Strong, well-rounded IT operations knowledge.
- Demonstrable experience building and leading teams.
- Excellent stakeholder management and communication skills.
- ITIL v4 Foundation certification.
- Experience working in security controlled environments.
- Knowledge of Microsoft enterprise environments.
- Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks.
- Strong vendor and supplier management capability.
- Understanding of telephony systems and software licensing models.
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Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
Please note, this role will require the successful candidate to undergo Developed Vetting (DV) security clearance (which will be paid for).
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