Watches of Switzerland Group PLC
IT Service Delivery Specialist (13324)
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IT Service Delivery Specialist (13324)
IT Service Delivery Specialist
We are looking for an IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business.
You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves.
About the Role
Responsibilities
- Manage and enhance the ITSM platform for end-to-end service delivery
- Coordinate and streamline Change and Problem Management processes
- Drive operational improvements in efficiency, reporting, and controls
- Support asset lifecycle management and process alignment
- Work collaboratively with IT teams and stakeholders to align with business goals
- Ensure data integrity in operational reporting and analytics
- Monitor and prioritise workload for high-impact delivery
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Requirements & Skills
- Experience working with enterprise IT Service Management platforms and workflow-driven processes
- Hands-on experience in supporting, coordinating, or administering structured ITSM processes, particularly Change Management/Problem Management
- Familiarity with structured operational governance and process controls
- Strong organisational and coordination skills to manage multi-stakeholder tasks
- Exceptional written and verbal communication for stakeholder engagement
- Proven ability to produce and maintain high-quality operational reporting
- Excelling ability to manage workloads, prioritise, and deliver under pressure
About Us
Did you know we’re the FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the US? As the UK’s leading luxury watch specialist—with significant global presence and a complementary luxury jewellery offering—we operate over 190 showrooms and enjoy seven e-commerce platforms.
Purpose-driven success stems from strategic brand partnerships, impactful marketing, and our high-touch luxury customer experience, empowered by leading-edge technology.
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Our recent headquarters move to a 75,000 square foot state-of-the-art office in Carlton Park, Leicester reflects our focus on innovation and employee well-being. Our space features green woodlands, employee lounges, a multi-faith chapel, and family-friendly amenities—because we believe thriving teams create exceptional service.
We exist to elevate the luxury experience for our clients—with inclusivity, excellence, and memorable interactions at our core.
Some Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Birthday Leave
- Free access to Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
Your Application Matters
We’re committed to diversity, equity, and inclusion. Our anonymised recruitment process assesses your unique skills and experience without bias—prioritising who you are as a professional, not your demographic background.
Now, let’s explore how you’d thrive with us. 🚀
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