Gordon and MacPhail
IT Service Desk Analyst
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IT Service Desk Analyst
IT Service Desk Analyst – Exciting Opportunity
We have an exciting opportunity for an IT Service Desk Analyst to join our inspiring, innovative, and successful IT Team.
About the Role
As the first point of contact for IT support across the Company, you will provide a friendly, proactive first-line service:
- Logging queries
- Keeping colleagues updated
- Resolving issues where possible
- Escalating more complex issues to the wider team
This role offers:
- Exposure to a broad range of technology
- A great opportunity to develop a career in IT
- Critical role in ensuring business continuity and supporting future success
Success Criteria
The successful candidate should:
- Be comfortable with everyday technology and the Microsoft Office suite (Word, Excel, PowerPoint)
- Ideally have experience with Outlook and Microsoft 365 applications
- Ideally hold – or be working towards – an IT-related qualification
- Be a good communicator and team player with:
- A positive, can-do attitude
- Willingness to learn and develop
- Possess excellent customer service skills, including:
- A helpful, patient manner
- Have a basic understanding of common IT issues
- Approach problems with a logical, problem-solving mindset
- Understand the importance of IT security and data protection
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Opportunities for Growth
- Entry-level role with excellent career progression in IT
- Gordon & MacPhail invests heavily in colleagues, offering:
- In-house training
- External development opportunities
- Full training and support from the wider IT team
- Prospective, progressive company, internationally recognised in the world of whisky
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Ideal Candidate
You will be:
- A friendly, customer-focused first point of contact for IT support
- Someone with a genuine interest in IT
- Possessing a can-do attitude
Job Details
- Contract type: Permanent
- Hours: 36.25 per week
- Working hours: 7:45am – 4:00pm
Closing Date for Applications
Friday 17th July 2026
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