CFH
IT Service Desk Analyst
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Applicants must have the legal right to work in the UK at the time of application. We are unable to provide visa sponsorship for this role and all offers of employment are subject to the verification of the successful candidates' right to work in the UK.
Job Purpose: This on-site role based at our office in Radstock, Somerset, focuses on resolving incidents and delivering service requests in line with defined standard operating procedures as part of a busy IT Service Desk team. We are seeking a confident IT Service Desk Analyst with strong attention to detail and excellent troubleshooting abilities that can manage and prioritise their workload calmly and independently.
Core Responsibilities:
- Troubleshoot and resolve incidents relating to IT hardware and software, both remotely and in person.
- Manage and complete service requests, such as onboarding and off boarding employees to defined standards.
- Monitor incoming tickets and manage own workload to SLA, ensuring timely updates, documentation, and resolution.
- Maintain user endpoint security by updating operating systems and third-party software, and resolving management system alerts as required.
- Assist in the imaging, deployment, maintenance, and configuration of IT equipment (laptops, desktops, Macs, and mobile phones).
- Adaptability to learn and support other functions within the IT Service Desk team as required.
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Requirements
Essential
- Demonstrable experience working in an IT Service Desk or Desktop support role.
- Strong communication skills.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Ability to work independently and take ownership of assigned tasks.
- Strong understanding of hardware and software troubleshooting.
- Good understanding of networking fundamentals
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Advantageous
- A level 3 or higher qualification in a computing, IT, or digital subject
- Previous experience working in a Microsoft 365 hybrid environment.
- ITIL V4 certification
Benefits
- 25 days annual leave plus Bank Holidays (pro rata for part-time)
- Pension scheme
- Life Assurance (as part of pension)
- Prolonged Disability Insurance
- Employee Assistance programme
- Enhanced Maternity and Paternity Pay
- Cycle to work scheme
- On-site gym
- Weekly yoga class
- On-site parking
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