McCabe & Barton
IT Service Desk Analyst
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IT Service Desk Analyst
IT SERVICE DESK ANALYST
Retail Bank | London - 5 days in Office
Provide first-line technical support to staff and devices. Resolve tickets at first contact, build desktops and laptops, onboard new joiners, and manage hardware across the bank. Own issues end-to-end and help drive process improvements.
WHAT YOU'LL DO
Resolve high-volume service desk tickets (phone, email, walk-up) within SLA targets Build, configure, and deploy desktops, laptops, and mobile devices Onboard new joiners; manage access changes and secure offboarding Perform daily system checks and escalate failures promptly Maintain audit logs and provide controls evidence Create and update knowledge base articles and SOPs Track hardware in asset management system Raise security awareness and identify risks WHO YOU ARE
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Essential: ITIL v4 Foundation certification CompTIA A+ certification Microsoft M365 and Active Directory, Azure experience Strong customer service and stakeholder management Clear communication (technical and non-technical) Problem-solving mindset with attention to detail
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Desirable: Microsoft product set familiarity Printing and desktop deployment experience IT audit processes and controls knowledge
KEY ATTRIBUTES Takes initiative. Stays curious. Owns outcomes. Communicates clearly. Collaborates well. Manages time effectively. Adapts to change. Maintains composure under pressure.
WHY JOIN Clear career progression path. Work in regulated financial services. Supportive team culture. Opportunity to develop 2nd/3rd line, networking, cloud, or security skills.
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