Secure Trust Bank
IT Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high-quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely.
This is a fantastic opportunity for an early-career IT professional or someone with existing service desk experience who’s ready for their next challenge.
What You’ll Be Doing
In This Varied And Interesting Role, You Will
- Manage and prioritise IT support tickets in line with SLAs
- Log all calls and actions to agreed standards
- Provide technical support across our Windows, Microsoft 365 and server environments
- Adhere to IT security and change control processes
- Liaise with third-party suppliers where needed
- Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
- Contribute to business and technical projects
- Provide occasional remote on-site support across STB locations
- Monitor system performance and raise issues as needed
- Document processes, procedures and system details
- Keep up to date with emerging technologies and share your insights
You’ll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.
What You’ll Bring
We’re looking for someone who is proactive, curious, and great at solving problems. You’ll enjoy helping people, have strong attention to detail, and be confident in navigating a fast-moving environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll Also Bring
- IT support experience (or equivalent knowledge)
- Foundation-level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
- A methodical, quality-focused approach to work
- Strong communication skills and the ability to remain patient and customer-focused
- A full UK driving licence
- ITIL Foundation certification is desirable (training can be provided)
- Experience in financial services or contributing to IT strategy is beneficial, but not essential.
Along with a competitive salary you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
Everyone is different. Everyone is valued
As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
Notes/Brief For Recruitment Team
About The Company
Our customers are at the heart of everything we do, but we can’t achieve our customer focused strategy without the right people in our team.
At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It’s the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group’s core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment. So join us as we strive to Grow, Sustain and Love the way we work.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills