Mattioli Woods
IT Service Desk - GenAI
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IT Service Desk - GenAI
AI Tools Enabler
We're rolling out AI tools at Mattoli Woods and we're looking to hire the go-to person when colleagues need help. That means answering questions, troubleshooting issues, keeping an eye on how systems are running, and making sure people feel confident using the tools we're building out. It's a hands-on, people-facing role - part support, part coaching, part quality checking.
-if you're someone who enjoys figuring out why something isn't working, explaining it clearly to someone who isn't technical, and keeping things running smoothly in the background - this role was written for you.
What you’ll be doing
- Being the first point of contact when colleagues have questions or run into issues with GenAI tools - whether that's a prompt not working or a colleague struggling to connect a tool to their workflow
- Carrying out regular system checks to make sure tools are running as expected and flagging anything that needs attention
- Helping users troubleshoot practical issues – think connecting Fireflies to Claude, uploading documents, navigating integrations
- Coaching colleagues to get better results from AI tools, and creating simple guides to help them self-serve
- Logging recurring issues and feeding them back to the team to improve how tools are set up and governed
- Working closely with a small, fast-moving GenAI team building something genuinely new
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What we're looking for
- Hands-on experience with AI tools - ChatGPT, Claude, Copilot, or similar - and understanding of how they function practically
- Patience and natural ability to explain things clearly to non-technical people
- Service-oriented mindset—satisfaction comes from helping someone get unstuck from even straightforward issues
- Comfort with routine checks/admin as well as more varied tasks
- Organised, reliable, able to manage several requests simultaneously without neglecting any
- Someone who seeks out solutions rather than waiting for instruction
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Why this role?
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There's no better place to learn how AI works in a real business than inside a firm actively building it out:
- Witness unsolved problems
- Work in a fast-moving team
- Build experience setting yourself apart – whether aiming for a more technical AI role, or staying in support/enablement
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Based anywhere in UK with occasional travel to Leicester.
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