Office for National Statistics
IT Service Manager
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IT Service Manager
IT Service Manager (IT Disaster Recovery & Portfolio Management)
The locations for this role are Newport and Titchfield (Fareham).
About the Roles and Location
The role follows ONS hybrid working principles—attending the office with purpose, contributing to a 40% office attendance requirement. The induction process will be conducted in person.
About the Organisation
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering economic, social, and demographic topics. This includes monitoring economic growth, estimating population trends, and providing indicators on inflation, employment, crime, and migration.
We are looking for a proactive IT Service Manager to join our IT Disaster Recovery (ITDR) & Portfolio Management Team. This team ensures resilience, governance, and effective delivery of IT services critical to ONS priorities, including:
- Establishing and ensuring a robust IT disaster recovery capability across hybrid cloud and on-premise technologies.
- Testing, validating, and maintaining recovery plans.
- Facilitating Delivery Management Boards to prioritise projects and manage risk effectively.
Key Responsibilities
IT Disaster Recovery & Business Continuity
- Coordinate and enhance ITDR activities, including documentation reviews, training, and annual simulation exercises.
- Lead and support governance forums, ensuring CITS Delivery Management Boards run efficiently, drive completion of actions, and enable effective decision-making.
- Develop, maintain, and regularly review CITS Business Continuity Plans (BCP) to strengthen organisational resilience.
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Portfolio Management & Reporting
- Contribute to CITS portfolio governance processes and roadmaps while aligning them with strategic priorities.
- Produce and assure high-quality, timely reporting, identifying risks, trends, and opportunities for improvement with data-driven insights.
- Proactively identify and implement improvements, strengthening controls and enhancing overall service effectiveness.
Qualifications & Skills (Person Specification)
Essential Criteria
- Stakeholder/Relationship Management: Build relationships and collaboration to ensure recovery activities remain effective.
- Service Focus: Align multiple IT services to achieve the best operational outcomes.
- Ownership & Initiative: Take ownership of tasks and ensure delivery to completion.
- User Focus: Engage stakeholders and leverage data-driven insight to bolster ITDR governance and CITS outcomes.
Desired Behaviours
We assess the following behaviours throughout the selection:
- Changing and Improving
- Managing a Quality Service
- Communicating and Influencing
Remuneration & Benefits
- Salary: £34,587 with £10,019 contributed toward the Civil Service Defined Benefit Pension scheme.
- Additional access to Civil Service benefits, including professional development, flexible working, wellness programmes, and more.
Inclusion and Accessibility
ONS is committed to fostering an inclusive, equal opportunities environment as a Disability Confident Leader. Please disclose any adjustments required during the application process or contact the recruitment team in advance.
Selection Process
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Vaccancy Screening
- Security Check & Eligibility:
- Must have been physically present in the UK for 3 consecutive years pre-applying (clearance exceptions reviewed on a case-by-case basis).
- Evidence requirements include personnel records, UK criminal and financial records.
- Visa sponsorship is not available—candidates must meet UK right-to-work requirements by start date.
Stages of Selection
Stage 1: Application
- Submit a CV and a personal statement (max. 1,000 words), focusing on relevant skills, knowledge, and STAR-format examples (Situation, Task, Action, Result).
- Highlight alignment with essential criteria in the person specification.
Stage 2: Interview
- Conducted online via Microsoft Teams.
- Includes Success Profiles assessment, covering technical and behavioural competencies.
- Candidates may be ranked on merit and placed on a 12-month reserve list.
Important Dates (2026)
- 7/17: Eligibility checks submitted until 7/23.
- 7/24: Sift live.
- 8/10 onwards: Interviews begin.
Diversity and Equal Opportunity
ONS, as part of the Civil Service, promotes diversity, equal opportunity, and accessibility. Initiatives include:
- Disability Confident Scheme.
- Veterans’ scheme as part of the Great Place to Work initiative.
- Civil Service Redeployment Services for impacted colleagues.
Further Support
- Contact: Government-Digital-and-Data-Recruitment@ons.gov.uk
- Candidate guidance: Artificial Intelligence Considerations
- Feedback available only to those who proceed to interview.
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