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IT Service Operation Support Apprentice – HUBER+SUHNER– Cambridge, CB4 0WN– Up to £20k p/a – 37.5hrs
Cambridge
£20k/yr
Posted 24 days ago
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IT Service Operation Support Apprentice – HUBER+SUHNER– Cambridge, CB4 0WN– Up to £20k p/a – 37.5hrs
The role provides hands-on experience across IT support, infrastructure, networks, security, and cloud systems while developing strong skills. The apprentice will work closely with the IT team to ensure the stability, resilience, and security of business systems, contributing to day-to-day operations and continuous improvement initiatives.
Responsibilities
- The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
- IT Support (1st & 2nd Line)
- Provide first-line technical support to end users (hardware, software, and applications)
- Assist with second-line issue resolution under supervision
- Log, track, and update incidents and service requests using ITSM tools (Service Now)
- Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
- Assist users with Microsoft 365, collaboration tools, and business applications
- System Stability & Resilience:
- Support monitoring of IT systems to ensure uptime and performance
- Assist in routine maintenance, updates, and patching activities
- Help implement backup and recovery procedures
- Contribute to documentation of systems and processes
- Networks:
- Assist in maintaining wired and wireless network infrastructure
- Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
- Help with network device configuration under guidance (switches, routers, firewalls)
- IT Security:
- Support implementation of IT security policies and best practices
- Assist with user access management and permissions (IAM)
- Participate in security monitoring and basic incident response
- Promote awareness of cybersecurity across the organisation
- Cloud Systems:
- Support administration of cloud platforms (e.g. Microsoft 365, Azure)
- Assist in user provisioning, license management, and cloud-based services
- Help monitor performance and availability of cloud applications
- Testing & Problem Solving:
- Assist in testing new systems, updates, and changes before deployment
- Troubleshoot technical issues using structured diagnostic approaches
- Escalate complex problems appropriately with clear documentation
- Contribute to continuous improvement through root cause analysis
- Working Environment:
- Fully office-based role to support hands-on learning and collaboration
- Interaction with end users, engineers, and cross-functional teams
- Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Requirements
- Essential qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
- Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Lone working
- Other requirements
- It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
- You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
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Benefits
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- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Application Process
- Apply now
- Closes in 7 days (Friday 3 July 2026 at 11:59pm)
- Sign in or create an account
About HUBER+SUHNER
- We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use.
- https://www.hubersuhner.com/en (opens in new tab)
Contact
- The contact for this apprenticeship is: TECHNICAL PROFESSIONALS LIMITED
- The reference code for this apprenticeship is VAC2000035064.
Training
- Training provider: TECHNICAL PROFESSIONALS LIMITED
- Training course: Information communications technician (level 3)
- Understanding apprenticeship levels (opens in new tab)
- What you'll learn
- Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Training schedule
- During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
- The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
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Skills
IT support
Infrastructure
Networks
Security
Cloud systems
Help desk
Service desk
ITSM tools
Microsoft 365
System monitoring
System maintenance
Backup and recovery
Documentation
Network infrastructure
LAN/WAN/Wi-Fi
IT security policies
User access management
IAM
Cybersecurity
Cloud platforms
Microsoft Azure
Troubleshooting
Root cause analysis
Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Initiative
Lone working
PowerShell
Linux