Creideas UK
IT Support Analyst
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IT Support Analyst
£200 - £250 per day | 6 Month Contract Inside IR35
Central London | Office based 5 days per week
Is this the IT Support Analyst role for you?
Creideas are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard an IT Support Analyst on an initial 6 month contract. Working as part of a small team, your key focus will be on Desktop Support for London based end users, whilst collaborating with senior members of the team & vendors. You’ll be the main point of contact for Desktop Support related issues, escalating where appropriate.
This is a 6 month contract, with a targeted start date in mid-August. Hybrid working is not an option for this hire, so please only apply if you’re comfortable working on site 5 days per week.
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What will you do as an IT Support Analyst?
- Proactive IT support users in the office, over the phone and virtually
- Solve problems independently and escalate when needed
- Create and administer user accounts on Office 365/Azure and Entra ID
- Manage user permissions, access memberships, backups etc
- Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
- Mimecast admin of email gateways
- Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
- Provide updates on hardware & software issues
- Provide support with suppliers/partners when required
- Act as a technical resource for projects as and when required, but won’t manage projects yourself
- Perform IT inductions for new starters
- Collaborate with the external SOC on tickets
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What skills do you need to be an IT Support Analyst?
- The ability to work independently on Desktop Support
- Windows 11
- M365/Azure admin
- Teams admin experience
- Manage SharePoint sites
- Mimecast
- Entra ID & Active Directory admin
- Intune & Autopilot experience
- Knowledge of Cyber Essentials + (advantageous)
- Knowledge of Tenable Nessus (advantageous)
- Experience working in a small company/IT team previously (advantageous)
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