Responsibilities

• Provide effective hands-on IT support across a range of end-user hardware, software, systems and services.
• Support day-to-day IT operations, including incident response, service requests, user administration and routine business-as-usual activities.
• Build, configure, maintain and manage end-user devices including laptops, desktops, smartphones and associated peripherals.
• Build, configure, maintain and manage Virtual Desktop Infrastructure
• Assist with software management, including installation, updates, access control, licensing support and application administration.
• Use Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services.
• Contribute to IT projects, system changes, upgrades and service improvement initiatives from planning through to delivery.
• Maintain clear, accurate documentation and follow agreed processes, standards and best working practices.
• Work collaboratively with colleagues, suppliers and internal stakeholders to resolve issues and deliver reliable IT services.
• Actively participate in personal development, training, supervision and objectives agreed with your line manager.
• Carry out any other reasonable tasks as directed by your line manager.

Health & Safety

• Demonstrate in daily activities a commitment to health and safety in the workplace by always ensuring tasks are performed in the safest possible manner.
• Report all hazards and incidents that the individual is party to, or observes, in the correct manner.
• When required or directed, participate in any health and safety training.

Qualifications

A level or BTEC equivalent in an IT related field is desirable.

Skills and Experience

Essential:

• Experience in a similar IT support role, ideally in a busy internal IT environment.
• Confident using and administering Microsoft Office, Microsoft 365 and related admin tools.
• Practical experience building, configuring, maintaining and troubleshooting end-user computers and peripherals.

Desirable:

• Experience with scripting, automation, application packaging, reporting or other technical improvement activities.
• Experience supporting Linux end-user devices, including basic troubleshooting, configuration and user support.

Personal Attributes

• Must be a British Citizen or have an existing right to work in the UK.
• Enthusiasm for IT, service improvement and delivering a positive user experience.
• Clear and confident communicator with good customer service skills.
• Strong problem-solving skills with the ability to investigate, prioritise and follow issues through to resolution.
• Able to work well independently and as part of a team.
• Self-motivated, organised and able to manage a varied workload.
• Ability to commit to occasional national travel.
• A full valid UK driving license.
• Ability to hold Security Clearance – 5 years residence in the UK.

Callen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.