QuadReal Property Group
IT Support Analyst
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IT Support Analyst
IT Support Analyst – Global Real Estate Investment Team
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development, and operating company headquartered in Vancouver, British Columbia. With $98.5 billion in assets under management, the organisation has grown from its Canadian origins to deliver equities, debt, and operational services across public and private markets. QuadReal invests through both operating platforms and programmatic partnerships, prioritising sustainable environments that drive value for communities—both now and for future generations.
Lounging in data, we champion Excellence. Explore more at www.quadreal.com.
Role Description
The IT Support Analyst will provide end-to-end IT support, covering Level 1 and Level 2 responsibilities, serving business-critical systems for property management, finance, legal, and asset teams across a global, real estate-focused business.
This role requires:
- A customer-centric approach to tech support.
- The ability to independently troubleshoot and resolve a spectrum of system issues.
- Collaboration with third-party or advanced support teams when needed.
Key Responsibilities
Customer Service & Tiered IT Support
- Serve as the first point of contact for IT issues and service requests.
- Provide ons-site, remote, and phone-based support across:
- Tier 1 (Level 1) and Tier 2 (Level 2) troubleshooting.
- Manage the ticketing process:
- Log, prioritise, and resolve mergers in adherence to SLAs.
- Diagnose and resolve:
- Desktop, laptop, mobile hardware issues.
- Application malfunctions.
- Escalate unresolved issues with focused diagnostics and full documentation.
Microsoft 365 & Collaborative Application Support
- Troubleshoot and administer:
- Outlook, Teams, OneDrive, and SharePoint (including access, permissions, and libraries).
- Support end-user coaching for advanced collaboration tools.
- Manage user-centric access within MS 365 / Entra ID.
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Devices, Infrastructure & Security
- Configure and maintain:
- Windows 11 environments.
- Peripherals, printers, A/V, and meeting room equipment.
- Basic networking troubleshooting (including Wi-Fi).
- Support device security and compliance through:
- Endpoint management.
- MFA deployment and data protection best practices.
- Maintain asset tracking and assist with equipment lifecycle.
Processes, Documentation & Innovation
- Maintain updated 知识内库 and troubleshooting guides.
- Support contractual onboarding and offboarding.
- Liaise with third parties and service providers.
- Drive process improvements, root cause analysis, and problem resolution strategies.
- Provide mentorship to junior team members when needed.
Experience & Qualifications
Essential
✔ Strong customer service skills (gemini face-to-face, virtual, or written). ✔ Proven Level 1 (Help Desk) and Level 2 (Technical Support) experience. ✔ Windows OS mastery, including troubleshooting. ✔ Hand-on Microsoft 365 knowledge (especially Outlook, Teams, SharePoint). ✔ Familiarity with tasında ticketing systems. ✔ Ability to translate technical details to non-technical stakeholders. ✔ Independent time management and prioritisation mindset.
*Desirable
🚀 Experience in real estate, finance, or regulated industries. 🚀 SharePoint Online / M365 administration. 🚀 Intune / endpoint device management knowledge. 🚀 Basic PowerShell scripting. 🚀 ITIL Foundation certification or equivalent. 🚀 Microsoft certifications (e.g., MS 900 – Security, Compliance, & Identity).
Optimo Traits:
- A shielded, friendly approach with problem-solving as core DNA.
- Attention to detail and working schedule development.
- Not just fix but improve mentality.
- Contact requires flexibility:
- Office-based in Greater London/UK regions with site visits possible.
- Occasional out-of-hours availability for urgent cases may be needed.
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Compensation & Incentives
QuadReal provides a competitive total rewards package comprising:
- A competitively set base pay (with market-adjustments based on skill, experience, education, and internal alignment).
- Performance-based incentives (subject to performance).
- Health and dental benefits.
- Pension plan options.
- Paid time off.
- A culture that emphasizes work-life balance, diversity, and career growth.
The exact salary will be negotiated post-series posted).
Why Join Us?
QuadReal has transformed lives and spaces for over a decade. Based globally—Canada, US, Asia, UK—we blend innovation, collaboration, and integrity into every project.
By joining us, you’ll not just grow your IT career, but help redefine real estate’s future, breaking barriers every day.
Culture Pillars:
▹ Integrity ▹ Collaboration ▹ Performance ▹ Innovation ▹ Responsibility
Application & Notes
QuadReal embraces diverse backgrounds—your skills may align beyond the listed requirements. If you have gaps but fit our culture? Apply anyway.
Forice for neurodivergent applicants implemented:
발을 submerged, our recruitment team handles all decision-making (AI monitoring alongside human review).
Accommodations
QuadReal guarantees reasonable accommodations for candidates with disabilities or alternative format needs. Let the Talent Acquisition team know via:
- Job Posting #
- Your name
- Preferred contact method -Role
Inclusive Advertise Statement
единствпеннентье #LI-CD1
** ध्यान ** to *Astell Midland Search:
• Unsolicticed resumes will cut:
- Vevoid unsolicited submissions.
- QuadReal claims the right not to return candidates.
- Agencies: A signed Memorandum of Understanding must accompany any submissions.
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