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IT Support Analyst
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IT Service Desk Analyst (Entry-Level)
Location: United Kingdom (Remote)
Employment Type: Full-Time
Competitive + Benefits
Job Overview
Are you looking to begin your career in IT? We are seeking a motivated and customer-focused Remote IT Service Desk Analyst to join a growing technology support team in the UK. This is an excellent opportunity for candidates with strong communication skills and a passion for technology.
In this role, you will provide first-line technical support to employees and customers, troubleshoot common IT issues, and ensure a positive user experience. Full training will be provided, making this an ideal opportunity for candidates looking to grow their careers in IT support.
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Key Responsibilities
- Respond to IT support requests via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and basic network issues.
- Install, configure, and maintain user accounts and devices.
- Escalate complex technical issues to senior IT teams.
- Document incidents, solutions, and updates in the ticketing system.
- Assist with password resets, software installations, and system access requests.
- Deliver excellent customer service while meeting response time targets.
- Follow IT security policies and best practices.
Required Skills & Qualifications
- Basic knowledge of Windows operating systems and Microsoft Office 365.
- Understanding of computer hardware and software troubleshooting.
- Strong communication and problem-solving skills.
- Ability to learn quickly and work independently.
- Previous customer service or IT support experience is an advantage but not essential.
- Relevant IT certifications (CompTIA ITF+, A+, or equivalent) are a plus.
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Benefits & Perks
- Remote working across the UK.
- Competitive salary package.
- Paid training and career development.
- Private healthcare.
- Pension scheme.
- Paid annual leave.
- Employee wellness programme.
- Opportunities for certification support and career progression.
- Friendly and supportive work environment.
Skills: communication, customer service, ticketing, it service, technology, it
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