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IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity
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Role Description
The IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity role is a full-time hybrid position based in Dublin, Ireland, with some work-from-home flexibility.
The role involves providing second-line technical support for FIS Integrity and related treasury systems, including diagnosing incidents, resolving complex issues, and escalating to vendors or internal teams when needed. The analyst will monitor system performance, manage service requests, document solutions, and contribute to improvements in system reliability and user experience.
Day-to-day tasks include working closely with treasury, IT, and operations stakeholders, handling changes and configuration updates, and ensuring adherence to service-level and security standards. The role requires clear communication with users, accurate reporting on incidents and trends, and proactive identification of risks or optimization opportunities.
Qualifications
- Should possess strong Technical Support and Troubleshooting skills, with experience in 2nd level support for financial or treasury systems such as FIS Integrity.
- Have solid Analytical Skills and Information Technology knowledge, including understanding of system architecture, interfaces, and incident analysis.
- Candidates should possess effective Communication skills, with the ability to explain technical issues to non-technical stakeholders and collaborate across teams.
- Experience in treasury, banking, or financial services environments and familiarity with ITIL or similar service management frameworks is beneficial.
- A relevant degree or professional qualification in IT, Computer Science, or a related field, along with experience in hybrid working setups, is preferred.
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Operational Platform Monitoring & Treasury Process Assurance
- Ensures uninterrupted execution of Treasury-critical processes and protection of daily cash positioning, payment execution, and cut-off compliance.
- Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)
- Oversee payment flows across SWIFT, API, EBICS, and bank platforms
- Validate inbound data (bank statements, market data, trade feeds)
- Execute operational runbooks for failed processes and controlled reprocessing
- Perform daily checks and controls including cash position validation and transaction completeness
Incident Management & Treasury Service Continuity
- Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.
- Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact
- Perform structured triage and initial diagnosis
- Resolve standard issues within SLA using approved knowledge base and runbooks
- Escalate complex or cross-system issues to L3 with full technical and business diagnostic context
- Support major incident management processes and incident bridge calls
Cash, Position & Exposure Data Integrity
- Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes.
- Validate transaction, position, balance, and exposure data across Treasury systems
- Identify and resolve discrepancies impacting liquidity confidence and risk accuracy
- Support reconciliation processes and ensure audit-ready completeness of financial data
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Testing & Release Support with Treasury Assurance
- Ensures Treasury readiness and outcome protection for system changes and SaaS releases.
- Support execution of business testing, UAT, and regression testing
- Validate operational outputs resulting from system changes
- Assist in business readiness checks prior to release or cutover
Essential
- 2–5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support
- Understanding of Treasury processes (payments, liquidity, settlements)
- Experience with incident management and ITIL processes
- Strong analytical and troubleshooting skills
Desirable
- Experience in FIS Integrity System
- Basic SQL or data interrogation capability
- Exposure to SWIFT, APIs, and integration technologies
- Experience supporting UAT or testing cycles
Qualifications
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Degree in Finance, IT, or related discipline
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ITIL Foundation (preferred)
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Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable
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A proactive attitude and ability to adapt to a hybrid work environment
This will be a hybrid role with 3 days in the office in Dublin, Ireland.
The salary for this role will be in the range £70K - £85K.
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