Chancery Court Tax Chambers
IT Support and Application Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support & Application Support Analyst
We are looking for an IT Support & Application Support Analyst to join our team in a hybrid role, working 3 days per week from our London office.
About the Role
This is a hands-on IT support role within a mixed Mac and Windows environment, where macOS and Apple devices make up a significant proportion of the day-to-day technology estate. As macOS is the primary platform across our business, candidates must have strong, practical experience supporting Apple devices and a solid understanding of macOS.
We are looking for someone who is confident troubleshooting, configuring, and supporting Mac hardware and software in a business environment. While experience with Windows is also important, a strong working knowledge of macOS is essential for success in this role.
You will be the first point of contact for practical IT support, application support requests, user access queries, device problems, Microsoft 365 issues, and basic network troubleshooting.
Key Responsibilities
- Provide IT support to users, including regular onsite support in the London office.
- Support a Mac-heavy end-user environment, including MacBooks, iMacs, monitors, docks, keyboards, mice, printers, and peripherals.
- Provide day-to-day macOS support, including user setup, application troubleshooting, Wi-Fi/VPN issues, printer setup, file access, and common macOS permissions or profile issues.
- Support Microsoft 365 on macOS and Windows, including Outlook, Teams, OneDrive, SharePoint, MFA, mailbox access, and license assignment.
- Support Windows 10 / Windows 11 PCs and laptops where required.
- Assist with new starter, leaver, and role-change processes across Mac and Windows devices.
- Set up user accounts, devices, and access based on agreed procedures.
- Provide first-line support for internal and customer-facing applications.
- Help users with application access, errors, configuration issues, and general usage queries.
- Log, update, and manage support tickets clearly and consistently.
- Gather screenshots, logs, error messages, and steps to reproduce issues before escalation.
- Perform basic network troubleshooting for Wi-Fi, wired connections, VPN access, and internet connectivity.
- Carry out basic UniFi checks, such as device status, access point availability, and connectivity issues.
- Assist with Synology NAS access requests, shared-folder permissions, file access issues, and basic file recovery queries.
- Support mixed Mac/Windows file-sharing workflows, including access to shared folders, printers, and Microsoft 365 resources.
- Monitor alerts and escalate issues where required.
- Carry out basic checks on internal compute or AI-related systems, such as service availability, user access, and log collection.
- Maintain support documentation, troubleshooting guides, asset records, and user instructions.
- Liaise with software vendors, third-party IT providers, and senior technical contacts when required.
- Participate in occasional paid out-of-hours on-call cover for basic triage and escalation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Technology Environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- macOS and Apple hardware
- UniFi networking
- MacBooks, iMacs, and Apple peripherals
- Wi-Fi and wired office networks
- Microsoft 365 on macOS and Windows
- Customer-facing applications
- Outlook, Teams, OneDrive, and SharePoint
- Internal business applications
- Windows 10 / Windows 11
- Basic monitoring and alerting tools
- Mixed Mac / Windows file and printer access
- AI/compute-related systems, with escalation support available
- Synology NAS
Profile Sought
We are looking for someone who is practical, approachable, and technically curious. You should enjoy helping people, explaining technical issues clearly, and working through problems in a calm and methodical way.
As macOS is the primary platform across our business, you must have strong, hands-on experience supporting macOS and Apple devices, with the confidence to troubleshoot, configure, and maintain them in a business environment. While experience supporting Windows is also important, demonstrable proficiency with macOS is essential for success in this role.
You do not need to know everything, but you should be comfortable asking good questions, documenting what you find, and escalating issues appropriately when needed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location