IT Support Apprentice

• Stakeholder Communication

  • Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems.
  • Manage expectations and escalation professionally, keeping users informed of progress.

• Professional Development

  • Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework.
  • Practise continuous self-directed learning to stay up to date with technological developments.
  • Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks).
  • Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.

Location

Wickham Road Fareham
Hampshire
PO17 5JT

Training Provider

LEEP TALENT LIMITED

Training Course

Information communications technician (level 3)

Course Contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Essential Qualifications

• GCSE in:
  • English (grade 4/C +)
  • Maths (grade 4/C +)

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Motivated
• Hardware and Software
• Tech Savvy
• Passion for IT
• Troubleshooting
• Can do attitude

About the Employer

Boundary Oak School is an independent day and boarding school set in beautiful grounds in Fareham, Hampshire. We are committed to providing an outstanding educational experience for our pupils and a supportive, dynamic environment for our staff. Our IT infrastructure underpins teaching, learning and administration across the school, and we are now seeking a motivated individual to join our IT team as an Apprentice.

Contact

The contact for this apprenticeship is:
LEEP TALENT LIMITED

Reference Code

VAC2000042429

Application Deadline

Closes in 19 days (Monday 3 August 2026 at 11:59pm)