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IT Support Apprentice
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IT Support Apprentice
Baker Heath is looking for a full-time software support apprentice to join their team. Baker Heath is a leading UK dental software supplier.
Requirements
- GCSEs in 5 subjects including English and Maths (grade A*- C / 9-4 or equivalent)
- Proven interest in tech
- Evidence of a commitment to develop new skills, especially in tech
- Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc.
- Ability to engage customers and build relationships at a business to business level
- Confidence to communicate with clients
- Good organisational skills
- Confident IT user
- BTEC in IT / Computer Science (grade Merit or Distinction) is desirable.
- You will need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
- Anyone with more than six months' professional experience working in a relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
Responsibilities
- Taking general support calls for queries about the software
- Providing training via online video calls
- Developing training resources which may be in written and video format
- Resolving support calls over the phone
- Contacting new & existing software users to build a relationship with them
- Identifying opportunities for new business
- Testing new features in the software and writing documentation for clients on usage
- Communicating effectively through a variety of different channels using terminology appropriate to the audience
- Using digital resources to extend own knowledge and skills relevant to their role
- Investigating application problems and enabling resolution to maintain productivity and improve quality of service.
- Coaching and guiding stakeholders to develop their applications skills to use digital systems effectively.
- Monitoring data to analyse systems use and providing insights to recommend use or applications developments.
- Supporting customers in the use of information, products and services through digital channels.
- Diagnosing technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- Maintaining end-user systems physically or remotely (software, hardware, or operating systems).
- Providing and directing end-users to tools and resources to help them resolve their digital problems.
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- Wage: £15,600 a year.
- Hours: Monday - Friday. Shifts TBC. 37 hours 30 minutes a week.
- Training: Digital support technician (level 3) apprenticeship including opportunities to gain British Computer Society qualifications. Work alongside an experienced Service Desk team with 1-2-1 coaching, group activities, online learning, and work-based tasks.
- After apprenticeship: Ongoing employment and career progression with opportunities to specialise in other areas of the business.
Application Process
- Closes in 26 days (Monday 1 June 2026).
- After signing in, you’ll apply for this apprenticeship on the company's website.
About Baker Heath
Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.
Contact
The contact for this apprenticeship is: DIGITAL NATIVE (UK) LIMITED The reference code for this apprenticeship is VAC2000029843.
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