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IT Support Apprentice
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IT Support Apprentice
In this role, you will be responsible for maintaining and supporting our IT systems, hardware, and applications, providing technical support to ensure seamless functionality across all supported systems.
Requirements
- Familiarity with operating systems (Microsoft, iOS and Android)
- Basic knowledge of cloud platforms (Microsoft Azure/Office 365)
- Awareness of security practices and protocols
- Willingness to collaborate and adapt in a team-oriented environment
- Good customer service skills
- Work towards obtaining a full driving license
- Fault-finding and troubleshooting skills
- Logical and thorough in approach to incidents and requests
- Work towards completing and passing the required Microsoft certifications in line with the requirements of the apprenticeship scheme
- Familiarity with Microsoft Office Applications
- Laptop builds and configuration
- Familiarity with tablet and mobile device configuration
- Wanting to pursue an IT apprenticeship
- Basic understanding of computer hardware, software, and networking principles
- Genuine interest in IT, cloud technologies, and cybersecurity
- A logical approach to troubleshooting and an eagerness to learn from challenges
- Clear and professional communication skills, both written and verbal
- Show awareness of how businesses are impacted by their IT and prioritise work accordingly
- Work well under pressure and go the extra mile to provide excellent customer service
- Show an organised, proactive and analytical approach to all work
- Motivated to learn and develop within the company
- Adaptive and a positive attitude to challenges and change
- Demonstrate strong communication skills and ability to empathise with user’s issues and build strong, professional relationships
- Deal positively with ambiguity and complexity, working through challenges positively to reach a solution
- Take ownership of issues and show initiative in solving them
- Work effectively and efficiently with the IT team and third parties
- Proven and relevant working experience in a busy, user-focused organisation
- Excellent communication skills for dealing with diverse colleagues
- Self-driven, results-oriented with a positive outlook, initiative, and leadership ability
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Provision of quality 1st line technical support to internal and external users
- Endpoint device builds (Laptop builds/configuration)
- Ensuring the user & hardware asset register is up to date
- Accurate recording of issues and resolutions into our helpdesk system
- Managing your own workload and time
- Occasional travel with colleagues to our offices across the UK
- Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
- Suggesting technical and process improvements to colleagues and managers and implementing them as directed
- Mentoring and guidance to internal and external users on technical and/or business knowledge
- Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision
- Take responsibility and ownership of incidents and requests, and escalate where required to senior technical colleagues or 3rd party IT partners
- Demonstrable documentation skills (reports, policies, procedures, workflows) as required
- Travel to remote sites as required
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Benefits
- Company pension scheme
- Death in service
- 25 days of annual leave
- Flexible benefits
- Enhanced family-friendly policies
- Cycle to work scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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