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IT Support Apprentice (Optionbox)
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Earn while you learn as an IT Support Apprentice with a fast-growing Managed Service Provider. This is a real job with real responsibility from the outset, in a friendly team where your contribution genuinely matters. You don't need to know everything already — you need the enthusiasm to learn and a willingness to get stuck in.
Requirements
- GCSEs including English and maths (grade A*-C/9-4 or equivalent)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Comfortable with everyday computer use (e.g. email, web, basic Microsoft Office).
- Full UK driving licence, or working towards one (access to a vehicle is helpful but not essential initially).
- Communication skills
- Problem solving skills
- Enthusiastic
- Keen to learn
- Organised and reliable
- Positive can-do attitude
- Punctual and trustworthy
- Take on new challenges
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Responsibilities
- Answering support calls and emails, and logging tickets in our helpdesk system
- Helping diagnose and resolve IT problems for clients — everything from password resets to network faults
- Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
- Setting up new laptops, PCs, printers and user accounts for clients
- Supporting the team with Microsoft 365 queries (Teams, Outlook, SharePoint and OneDrive)
- Learning to use professional IT tools, including remote monitoring and support platforms
- Keeping records and documentation up to date
- Helping clients feel confident and supported — customer service matters just as much as technical skill
Benefits
- Wage: £15,600 a year
- Training course: Information communications technician (level 3)
- Free parking
- On-site parking
- Referral programme
- Our aim is to offer a permanent role on successful completion of the apprenticeship
- Ongoing mentorship from experienced engineers who are invested in your development
- Real scope to grow with the business as we expand across West Yorkshire
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Application Process
- Closes in 8 days (Tuesday 14 July 2026)
- After signing in, you’ll apply for this apprenticeship on the company's website.
- Sign in or create an account
About Optionbox
Optionbox is a growing Managed Service Provider (MSP — a company that looks after other businesses' IT and technology) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire, and we're known for picking up the phone in under 8 seconds.
Contact
- The contact for this apprenticeship is: FIREBRAND TRAINING LIMITED
- The reference code for this apprenticeship is VAC2000038241.
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