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IT Support Apprentice – Robert Bosch UK Holdings Ltd.
About Us
Do you want your ideas to shape the technology of the future? At Bosch, we help improve the lives of people worldwide across key areas like:
- Mobility Solutions
- Consumer Goods
- Industrial Technology
- Energy and Building Technology
We are a global group with over 420,000 associates worldwide, including 85,000+ in research and development—with nearly 44,000 as software engineers. In the UK and Ireland alone, we have over 6,000 associates.
Join our IT Support Apprenticeship to gain hands-on experience while building your career at Bosch.
Job Description
As our IT Support Apprentice, you’ll play a crucial role in supporting our team’s technological needs across various devices and systems. Your responsibilities will include:
Key Responsibilities
- Provide IT consulting and customer support for:
- Mobile devices
- Desktops, laptops & tablets
- Support field service solutions, applications, and hardware
- Manage on-site AV (Audio-Visual) solutions and systems
- Handle user administration, support applications, and customer troubleshooting sessions
- Install, set up, and manage hardware and software
- Provide Office 365 administration and support
- Resolve IT issues via telephone, remote control, or in-person support
- Maintain asset register records
- Assist in the rollout of new IT procedures and prioritise workloads
- Take ownership of IT support functions—including introducing new technologies into the department
- Develop and maintain a departmental knowledge base and documentation processes
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Qualifications & Key Qualities
Essential Skills & Attitudes
- Strong communication skills – Friendly, constructive, and customer-focused (for both local and remote colleagues)
- Excellent listening ability
- Ability to work independently and collaborate within a team
- Proactive in expressing your opinions and making suggestions
- Open to learning on the job
- Willing to contribute ideas towards process and service improvements
- Display passion for innovation and drive change within the organisation
- Seek creative solutions through teamwork and gathering diverse opinions
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Additional Details
- Working Hours: 39.5 hours per week
- Monday – Thursday: 08:00 – 17:00
- Friday: 08:00 – 16:30 (1-hour unpaid break)
- Location: Office-based at Bosch (Cotswold Way, Worcester, WR4 9SW)
- Legal Entity: Robert Bosch UK Holdings Ltd.
For more details on the Apprenticeship criteria, visit the relevant link.
Join Bosch and shape the future—one innovation at a time.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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