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IT Support Apprenticeship - Central London
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IT Support Apprentice - Mac + Windows
Great technology exposure in a friendly environment, providing IT support and a complete IT function across multiple businesses including tech firms. Learn macOS / Windows / M365 / GWS / Entra / InTune / Security / AI / Networking working directly alongside experienced colleagues.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond to day-to-day IT support requests
- Set up and troubleshoot Macs, Windows PCs and mobile devices
- Support user accounts, applications, email and access
- Help users remotely, in our office and at client sites
- Record work clearly and document useful fixes
- Recognise when to investigate further or ask an experienced engineer for help
- Take increasing ownership as your skills and confidence develop
- Begin to specialise in technical areas where you show strength
Where you'll work
44-46 St. John Street
London
EC1M 4DF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
No professional IT experience is required. We are more interested in your aptitude for technology, curiosity and willingness to learn. You probably already enjoy experimenting with computers, helping friends or family with technology, or working out how devices and applications work.
Tech Ahoy is a London-based IT support company helping organisations use technology securely and effectively. We support macOS and Windows environments, including Microsoft 365, Google Workspace, device management, networks and cloud services. Our friendly team combines strong technical expertise with practical, personal support.
Benefits
- 25 days holiday plus bank holidays, plus time off between Christmas and New Year.
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- We see this as the beginning of a long-term career with us, not simply an 18-month placement. Our intention is for a successful apprentice to progress into a permanent IT Support Engineer role after completing the apprenticeship, provided it remains a good mutual fit.
Contact Information
The contact for this apprenticeship is:
LEEP TALENT LIMITED
apprenticeships@techahoy.com
The reference code for this apprenticeship is VAC2000044096.
Application Deadline
Closes in 8 days (Friday 31 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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