X4 Technology
IT Support Assistant
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Job Title: IT Support Assistant
Location: On-site in London Blackfriars (5 days per week, shift based hours)
Employment Type: Permanent
Salary: Up to £44,000 + package
Start Date: Immediate
Industry: Events & Entertainment
We’re currently supporting a major international live events and entertainment organisation as they look to hire an IT Support Assistant to join their European IT team.
This is a hands-on, front-line IT support role based at a London head office, supporting users across the UK and Europe. You’ll be the go-to person for day-to-day IT issues, new starter setups, hardware support and service desk requests, working closely with a global IT function.
This is a great opportunity for someone early in their IT support career who enjoys being visible, customer-facing, and working in a fast-paced, professional environment.
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IT Support Assistant – Key Responsibilities
- Act as first-line IT support for European staff via a service desk system
- Resolve hardware, software, and user access issues both remotely and desk-side
- Set up laptops, mobile devices, printers and peripherals for new starters
- Manage and maintain end-user equipment and meeting room technology
- Support Windows and macOS environments
- Escalate complex issues to relevant IT teams when required
- Participate in an out-of-hours support rota
- Occasionally travel to other UK and European offices or venues
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IT Support Assistant – Key Skills Required
- Experience in an IT support / service desk / desktop support role
- Strong customer service and communication skills (VIP-facing environment)
- Good knowledge of Windows and macOS troubleshooting
- Experience with Microsoft 365, Active Directory and user administration
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Comfortable supporting laptops, printers and office IT hardware
- Organised, proactive and able to manage multiple tickets effectively
Desirable Skills
- French and/or German language skills
- Experience with ServiceNow or similar ticketing tools
Please apply now if this role is of interest.
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