The One Point
IT Support Desk Analyst
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IT Support Desk Analyst
IT Support Technician – Hull
About The One Point
The One Point is an industry-leading and award-winning managed technology provider, providing organisations—across all sectors and sizes—a Single Point Of Contact (SPOC) for all their technology needs.
About the Role
Are you looking to start your IT career in a supportive and rewarding environment? We are seeking a Technical Support Team Member (full-time, based on-site in Hull) to assist with day-to-day technology requirements.
Your core responsibilities will include:
- Providing first-line customer support for IT issues.
- Implementing initial solutions (1st-time fixes).
- Handling support requests efficiently.
- Managing inbound and outbound calls to resolve technical issues.
Roles will range from basic troubleshooting (e.g., password resets) to handling business-critical incidents, requiring adaptability, focus, and a commitment to excellence.
Location: Hull office, with excellent public transport links (bus stops nearby) and on-site parking available.
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Key Qualities
- Excellent communication skills
- Thrives in a high-performance culture
- Polished phone manner and customer service attitude
- Able to work collaboratively within a team
- Composure under pressure
- Exceptional customer service mindset
- Enthusiasm for IT and technology
- Confidence, helpfulness, and self-motivation
Desired Skills & Experience
Experience (or familiarity) with:
✔ Microsoft 365 platforms and tools ✔ Windows Server administration ✔ Networking fundamentals ✔ Best practices in cybersecurity ✔ Windows 10/11 features and troubleshooting ✔ Diagnostic and infrastructure troubleshooting ⚠ Understanding of: telecoms, mobile networking, VoIP systems, and related connectivity
Benefits
Rewarding Work & Culture
✅ Training & Development: Ongoing initiatives, certified learning time, and sponsored training. ✅ Authentic mentorship: Opportunities to join our Foundation committee and advocate for employee-driven social impact.
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Wellbeing & Flexibility
🚀 🏠 Hybrid flexibility: Planned working-from-home policies. 🏥 Health and Wellbeing Scheme—offered to employees and children. � ريتش Cross-company breakfasts monthly, plus team social events (funded) including:
- Bowling
- Darts
- Group dining
- Axe-throwing
- Go-karting
Social & Recognition
♟ Annual staff and spouse/partner social events (free travel included). 🎁 Staff discount/at-cost access to internal services.
Financial & Leave Benefits
📅 Starting with 26 paid holiday days (rising to 31 days after five years). ☕ Monthly team socials (fully funded by management).
1st-class work environment: Pioneering managed technology solutions.
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Jessica, London
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