Mackenzie Jones
IT Support Engineer - 2nd Line - Permanent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Engineer - 2nd Line - Permanent
£40k + Benefits Package
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - 3 days in Blackheath, London / 2 days in Hampstead, London (expenses covered for travel to Hampstead).
Flexibility to work from home, or reduced hours during the School holiday periods.
Must be eligible to work in the UK.
You'll be supporting approximately 850 pupils and over 100 staff across two well-established independent schools using a mix of Microsoft 365, Google Workspace, Windows, MacBooks & iPads.
Technical Skills - Experience Required:
- 2nd Line IT Support Engineer / System Administrator.
- Education sector experience is advantageous.
- Microsoft 365 Administration.
- Google Workspace Administration.
- MDM - Intune - iPad & macOS MDM solutions.
- Entra ID.
- Windows 11/10 Administration & Support.
- Support of End User Devices - Windows PCs, Laptops, Desktops, iPads & Tablets.
- Installation, configuration & deployment.
- Basic Networking Knowledge - TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
- Wireless Access Points - Exposure to Cisco & Ubiquiti wireless infrastructure is advantageous. More complex networking issues can be escalated to the external MSP.
- Desirable experience:
- Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
- Security - Firewall, AV, Web Filters & Security Policies.
- VoIP Comms & other Telephony support.
- Excellent communication skills.
- Good organisational skills, combined with a proactive approach.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Hours:
- This is an onsite role. During Term Time, working hours are 8:30am-4:30pm.
- During School Holidays, working hours are 9:00am-4:30pm, with flexibility to work from home where appropriate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits Package:
- Annual Salary Review
- 25 days holiday + 8 Bank Holidays
- Flexibility During School Closures
- Pension
- Free Lunches
- Training & Career Progression Opportunities
Keywords:
2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, Office 365, Entra ID, Google Workspace, Google Classroom, MDM, macOS, Intune, Windows 11, Windows 10, Cisco, Ubiquiti, Wi-Fi, Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Engineer, South East London, North West London, London, Permanent. T6/MN/1351142.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location