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IDEMIA Secure Transactions IT Support Specialist
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions
- Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
- Provides training to end users and transfers knowledge to other IT members
- Proposes improvement ideas
- Works in full autonomy and reports to IT Lead or IT Manager
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Essential
- Experience administering Active Directory, Group Policy, DNS and user account management
- Experience supporting the Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint
- Experience working with IT Service Management (ITSM) tools, preferably Jira Service Management
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switches, and firewalls
- Knowledge of VPN technologies and remote connectivity troubleshooting
- Experience supporting enterprise printer services and print management
- Experience with telephony systems, including user administration and basic troubleshooting
- Experience using enterprise backup solutions, preferably Veeam Backup & Replication
- Knowledge of virtualisation technologies, preferably VMware vSphere/ESXi
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Desirable
- Microsoft Certified Desktop Support Technician (MCDST), Microsoft Endpoint Administrator Associate, or equivalent Microsoft certification
- Experience with Microsoft Configuration Manager (SCCM/MECM) for operating system deployment, software distribution, and endpoint management
- Experience supporting endpoint security platforms such as Cortex XDR or similar enterprise security solutions
- Experience working within ITIL service management processes
- Exposure to infrastructure monitoring tools such as Centreon
- Experience supporting Windows Server environments, desktops and laptops
- PowerShell scripting knowledge to automate routine administrative tasks
- Understanding of information security best practices and standards
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