Free-Work UK
IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: IT Support Engineer
Location: In Person, Potters Bar (EN6)
Salary: £40,000 - £45,000 per annum depending on experience + benefits
Job Type: Permanent, Full Time
We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail.
The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations.
What Will I Be Doing
You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system.
Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person
- Confident verbal and written communicator with both clients and colleagues
- Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure.
- Thrive on understanding and being aware of new and current technologies.
- Ability to research new products and information around technical solutions that resolve client issues.
- Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems.
- Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
Who Will I Be Working For
Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things.
Please click the APPLY button and to submit your CV and Cover Letter.
Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK
Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location