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IT Support Engineer
IT Support Engineer – Join Totalmobile at a Defining Moment
At Totalmobile, we're transforming the way mobile workforces operate. Our market-leading Field Service Management technology helps organisations across healthcare, housing, public services, infrastructure, telecommunications and facilities management deliver essential services more efficiently and effectively.
Following the recent merger of Totalmobile and Solvares Group, we’ve created one of the most comprehensive international providers of field service and workforce optimisation technology, supporting over 4,000 customers across Europe, the UK and Australia with a team of over 800 employees.
About the Role
This is an exciting time to join us as we continue to scale and build the future of field service technology. We're currently looking for a passionate IT Support Engineer who thrives on problem-solving and delivering exceptional support to colleagues across the business.
As an IT Support Engineer, you’ll play a critical role in keeping our teams connected, productive, and supported. Your day-to-day responsibilities will be varied, ensuring no two days are the same.
The Opportunity
Key Responsibilities
You’ll be the trusted point of contact for technical support, resolving technician and supporting onboarding processes effectively. Technology is at the heart of everything we do, and you'll contribute directly to the industry-leading field service management systems we’re known for.
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Specific Responsibilities Include:
- Providing 1st and 2nd line support through service desk, phone, and email channels for incidents and service requests.
- Diagnosing and resolving hardware, software, and connectivity issues while adhering to agreed service levels.
- Supporting end-user technology, including:
- Windows systems and peripheral devices
- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Managing user accounts, access permissions, including MFA and password resets.
- Supporting onboarding and offboarding processes for new and leaving employees.
- Maintaining accurate records and support documentation, including knowledge articles.
- Working closely with IT specialists and third-party suppliers to ensure issues are resolved efficiently.
What You’ll Need
We’re looking for an IT professional who not only excels in technical troubleshooting but also thrives in a fast-paced, collaborative environment.
Essential Requirements
- Previous experience in 1st/2nd line support, service desk environment, or IT support.
- Strong knowledge of Windows operating systems and end-user hardware, with experience in:
- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Active Directory user and group management.
- Fundamental understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Excellent communication skills, ability to explain technical concepts clearly.
- Proven ability to prioritise requests and manage multiple tasks in a fast-paced environment.
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Nice-to-Have (Advantageous Experience)
- Experience with Intune or Endpoint Central tools.
- Familiarity with Azure cloud services.
- Experience supporting macOS devices.
- Exposure to ITIL frameworks for IT support processes.
Why Join Totalmobile?
Career Growth & Support
You’ll benefit from a dynamic environment where you can:
- Deepening technical expertise or broaden your experience.
- Developing skills in modern workplace technologies.
- Receiving unlimited support and professional growth opportunities.
Culture & Values
At Totalmobile, we value your contributions and celebrate diversity at all levels of employment. Our culture promotes:
- Inclusivity in remote vs. hybrid working.
- An atmosphere that promotes autonomy, creativity, and collaboration.
- Support for individuals from diverse backgrounds, abilities, faiths, and against discrimination.
If you’re a proactive problem-solver, technology enthusiast, and enjoy contributing to high-quality team experiences, we’d love to hear from you!
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