AccessPay
IT Support Engineer
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Job Title: IT Support Engineer
Employment type: Permanent, hybrid - 4 days per week in our Manchester office
Salary: £35,000 per annum
We're looking for a proactive and customer-focused IT Support Engineer to join our growing team. In this role, you'll be responsible for delivering high-quality technical support to colleagues across AccessPay, ensuring our internal systems, devices, and infrastructure remain secure, reliable, and fit for purpose.
Working closely with the Head of Internal IT, you'll play a key role in supporting our day-to-day operations, from onboarding new starters and managing user access to maintaining devices, troubleshooting technical issues, and helping drive continuous improvements across our internal technology estate. If you enjoy solving problems, working with modern technologies, and making a real difference to the employee experience, we'd love to hear from you.
Key Responsibilities:
- Provide first and second-line IT support for colleagues across the business.
- Manage the joiner, mover, and leaver process, including device builds, user accounts, and access permissions.
- Support and administer Microsoft 365, Entra ID, Intune, and other internal business systems.
- Manage company devices, software licenses, and IT assets, ensuring security and compliance.
- Troubleshoot hardware, software, networking, and endpoint issues, escalating where appropriate.
- Maintain accurate documentation, ticket records, and support internal audits and compliance activities.
- Leverage AI tools such as Claude AI, Microsoft Copilot, and ChatGPT to identify opportunities for automation and drive productivity and efficiency improvements across the role.
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Skills Knowledge & Expertise
We're looking for someone who has:
- Experience in an internal IT support or service desk environment.
- Strong troubleshooting and problem-solving skills across hardware, software, and networking.
- Experience administering Microsoft 365 and Windows environments.
- Knowledge of endpoint management and device administration using tools such as Intune and Entra ID.
- Excellent communication skills with the ability to support both technical and non-technical colleagues.
- A proactive approach, strong organizational skills, and a genuine passion for technology and continuous learning.
Experience with Azure, Google Cloud Platform, Linux servers, NinjaOne, Microsoft Copilot, or Claude AI would be advantageous.
Why join us?
- Great Place to Work® certified — 3 years running
- A supportive, collaborative team who love what they do
Check out our Company page on the Great Place to Work website:
Working at AccessPay | Great Place To Work® UK
Benefits
- 25 days’ holiday plus public holidays increasing with length of service.
- Birthday off work.
- 2 paid volunteer days a year.
- Holiday Purchase scheme.
- We operate a Salary Exchange pension scheme which you will be auto-enrolled into from day one of employment.
- £240 yearly Wellbeing Allowance.
- Enhanced maternity, paternity, and adoption leave.
- Cycle to work scheme.
- Health cash plan.
- Free breakfast & lunch when in the Manchester office.
- Discounted Parking in Manchester.
- Access to training – both internal and external.
- We plant a tree for every new joiner that joins us!
- We are a Dog-Friendly office.
- And many more!
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Our values
Our employees live by our company values:
Always Learning: Our team are a naturally inquisitive bunch, always striving to become experts in our field. We are committed to sharing knowledge and skills with our colleagues and customers. AccessPay provides an environment that fosters personal development and professional growth for all of our people.
Supportive: Helpfulness sits at the heart of our culture – when we win, we win as a team. We agree on shared goals, collaborate constantly, and drive relentlessly in pursuit of those goals. We also understand the importance of fun, both working hard and celebrating our successes.
Driven to Achieve: We are passionate and energetic – whatever the mission. When we encounter challenges, we show courage, resilience, and initiative to overcome them.
Committed to Excellence: Through our technical prowess, creativity, personal integrity, and accountability, we deliver exceptional outcomes and exceed expectations time and time again.
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