Netrolynx AI
IT Support Engineer
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About The Company
Grace May is a reputable and rapidly growing technology company dedicated to delivering innovative IT solutions and exceptional customer service. With a commitment to excellence and a focus on building long-term relationships, Grace May has established itself as a trusted partner for businesses across various industries. The company prides itself on fostering a collaborative work environment that encourages professional growth, continuous learning, and the sharing of expertise. As part of its expansion, Grace May is seeking talented IT support professionals to join its dynamic team, supporting clients both remotely and onsite within the London area.
About The Role
The IT Support Engineer (Field Based) role at Grace May offers a unique opportunity to work independently while being part of a supportive technical team. This position is home-based, primarily covering London and Greater London, and involves providing essential technical support to a diverse range of business customers. The successful candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring that clients receive timely and effective solutions. The role involves a mix of remote assistance and onsite visits, allowing for a varied and engaging work environment. You will play a vital role in maintaining high standards of customer service, building trusted relationships, and supporting the company's commitment to delivering first-class IT support services.
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Qualifications
Grace May is looking for candidates with a solid foundation in IT support, particularly those who have experience with Windows operating systems, Microsoft 365, and active directory management. A full UK driving license is essential to facilitate onsite visits. Candidates should possess strong communication skills, a proactive approach, and the ability to work independently from home. Relevant certifications such as ITIL or CompTIA are advantageous but not mandatory. The ideal candidate will have a passion for technology, a customer-focused mindset, and a desire to continuously develop their skills in a fast-paced environment.
Responsibilities
- Providing 1st and 2nd line IT support to business customers, ensuring timely resolution of technical issues.
- Diagnosing and troubleshooting hardware, software, and network problems to minimize downtime.
- Installing, configuring, and maintaining desktops, laptops, and peripheral devices.
- Supporting and managing Microsoft 365 environments, including user account management and permissions.
- Managing user accounts and permissions within Active Directory to ensure security and compliance.
- Troubleshooting Windows operating systems and business applications to resolve issues efficiently.
- Visiting customer sites to resolve technical challenges and carry out planned maintenance or upgrades.
- Assisting with IT infrastructure installations, upgrades, and technology projects to enhance client systems.
- Setting up new users, devices, and workstations to ensure seamless onboarding processes.
- Adhering to service level agreements while delivering an outstanding customer experience.
- Building and maintaining professional relationships with clients through effective communication and technical expertise.
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Benefits
- Home-based working environment providing flexibility and work-life balance.
- A varied role that combines remote support with onsite visits, offering diverse technical challenges.
- Exposure to a broad spectrum of technologies, fostering continuous learning and professional growth.
- Ongoing training programs and opportunities for certifications to enhance your skills.
- A supportive and collaborative team culture that values your contributions.
- Clear pathways for career progression within the company.
- Competitive salary package complemented by comprehensive benefits.
Equal Opportunity
Grace May is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We celebrate diversity and are dedicated to ensuring that every individual receives fair treatment regardless of race, gender, age, disability, sexual orientation, religion, or background. We believe that a diverse workforce enhances our ability to serve our clients effectively and innovatively. All qualified candidates are encouraged to apply, and we look forward to welcoming talented professionals to our team.
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