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IT Support Engineer
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We're currently recruiting for an IT Support Engineer to support our colleagues in our Bristol office. This is a key role for the success of our business, primarily being the first line of IT Support. The main responsibility of the Support Engineer is to provide first-level technical support to end-users, ensuring timely resolution of IT issues and maintaining high customer satisfaction. What you'll be doing Act as the first point of contact for IT-related queries via phone, email, or ticketing system. Diagnose and resolve basic hardware, software, and network issues. Escalate complex problems to 2nd line and other support teams. Maintain accurate records of issues and solutions in the ITSM tool. Assist with user account management (password resets, access requests). Follow IT policies and procedures for incident / request handling. Skills, Qualifications, and Experience Essential skills: Strong communication and customer service skills. Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications. Familiarity with ITSM tools. Ability to troubleshoot common hardware and connectivity issues. Problem-solving mindset and willingness to learn. Desirable skills: Previous experience in a helpdesk or IT support role (preferred). IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous. What's in it for you? Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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