Goaco
IT Support Engineer & Cyber Security (L2+)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Engineer & Cyber Security (L2+)
IT & Cyber Engineer (2nd Line Support) – Goaco
About Goaco
Goaco is an award-winning global consultancy, partnering with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Established in 2010 in the UK, with offices and experts across the UK, UAE, and Saudi Arabia, we specialise in:
- Digital transformation
- Cyber security
- Data & AI
- Software development
- Cloud
- Managed services
Recognised as UK Government digital experts, we shape efficient services through agility, domain expertise, and impactful outcomes.
About the Role
We are looking for a dependable and experienced IT & Cyber Engineer to join our growing service desk and support function. As part of our team, you will:
- Provide 2nd line IT support and escalation management (UK and UAE).
- Troubleshoot and resolve technical issues across hardware, software, networks, and Microsoft O365.
- Manage cyber security incidents in collaboration with the SOC team.
- Configure and support on-site IT environments, including Wi-Fi and firewalls.
- Foster international collaboration across developers, security, and infrastructure teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role requires initiative, security awareness, and cross-functional teamwork in a dynamic environment.
Key Responsibilities
- Provide 2nd line IT support and escalate cases for UK and UAE users
- Troubleshoot and resolve:
- Hardware and software issues
- Network problems
- Microsoft O365 and productivity tools (Outlook, SharePoint, Teams) -Manage Microsoft Intune, including:
- Device enrolment
- Compliance policies
- Remote device actions
- Assess user onboarding/offboarding, email setup, and enterprise collaboration systems
- Configure small-to-mid-scale networks on-site, including:
- Wi-Fi deployments
- Firewall configurations
- Respond to and escalate cyber security incidents with the SOC team
- Contribute to patch management, endpoint protection, and vulnerability remediation
- Document known issues and create/update SOPs
- Update asset inventories and IT asset records
- Collaborate with developers, security, and cloud engineers across borders
- Participate in on-call and out-of-hours support (rotas covering evenings/weekends)
Essential Skills & Experience
- Minimum 3 years’ experience in IT support (L2 or higher) or a service desk role
- Microsoft 365 proficiency:
- Outlook, Teams, SharePoint
- Microsoft Intune experience:
- Policy management
- Device compliance
- Remote configuration actions
- Hands-on experience with security alert management and incident response
- Capacity to set up and troubleshoot:
- Wired networks
- Wireless networks
- Ability to navigate ticketing systems aligned with ITIL
- Strong communication skills:
- Verbal and written interaction with both technical and non-technical users
- Ability to work independently while integrating into a distributed international team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Qualifications & Experience
- Certifications in:
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Intune (MD-102)
- Security, Compliance, and Identity (SC-200)
- Hybrid environment knowledge with Azure Active Directory (Azure AD)
- Familiarity with security standards such as:
- ISO 27001
- NIST frameworks
- Prior experience in public-sector or regulated industries
- Introductory-level basic scripting (preferably PowerShell).
- Any knowledge of automation tools is an added advantage.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills