Statera Talent
IT Support Engineer - Hedge Fund
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A global financial services business is looking to hire an IT Support Engineer for its London office.
This is a hands-on role supporting a professional user base across desktop, mobile, systems access, connectivity, and business applications. The environment is fast-paced, service-led, and suited to someone who enjoys solving problems quickly, communicating clearly, and taking ownership from first contact through to resolution.
The role would suit someone coming from a strong IT support, desktop support, service desk, or end-user technology background who is now looking for a more demanding environment with broader exposure.
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You will be supporting users across hardware, software, access management, mobile devices, remote access, and collaboration tools, while working closely with wider technology teams to resolve more complex issues.
The firm is looking for someone who can combine technical troubleshooting with strong judgment and a calm, professional manner. You will need to be comfortable supporting senior users, managing competing priorities, and keeping service levels high in a busy office environment.
Relevant experience could include:
- IT support, desktop support, service desk, or end-user computing experience
- Supporting users in a corporate, financial services, or similarly demanding environment
- Good working knowledge of Windows, Microsoft 365, mobile devices, and common business applications
- Experience troubleshooting access, connectivity, hardware, software, and application issues
- Working with ticketing systems and following structured incident management processes
- Strong communication skills and the ability to explain technical issues clearly to non-technical users
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