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IT Support Engineer - Hedge Fund
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IT Support Engineer - Hedge Fund
IT Support Engineer – London
A global financial services business is seeking an IT Support Engineer for its London office.
This is a hands-on role supporting a professional user base across:
- Desktop
- Mobile
- Systems access
- Connectivity
- Business applications
The environment is fast-paced, service-led and best suited to someone who thrives on:
- Solving problems quickly
- Communicating clearly under pressure
- Taking ownership—right from first contact through to final resolution.
About the Role
Ideal for professionals transitioning from roles like IT support, desktop support, service desk, or end-user technology, seeking a more demanding environment with broader exposure.
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Key Responsibilities
- Support users across:
- Hardware troubleshooting
- Software and access management
- Mobile devices
- Remote access tools
- Collaboration platforms
- Work alongside wider technology teams to resolve complex issues.
- Ensure high availability of critical systems in a busy office environment.
Requirements & Skills
The firm seeks candidates who can blend technical troubleshooting with judgement and professionalism. Key criteria include:
- Working with senior users in demanding environments (e.g., financial services).
- Managing prioritisation effectively to maintain service levels.
- Strong capabilities in:
- Technical roles: IT support, desktop support, service desk, or end-user computing.
- Hardware & software troubleshooting: Access, connectivity, applications.
- Microsoft ecosystems: Comprehensive knowledge of Windows and Microsoft 365.
- Mobile enterprise support, common business applications.
- Proficiency in:
- Ticketing systems (ITIL frameworks/incident management).
- Technical deep dives while clarifying matters to non-technical users.
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Why Apply?
A challenging yet collaborative environment for those who value growth, clear communication, and quick, problem-solving mindsets.
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