InstaDeep
IT Support Engineer Intern
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About InstaDeep
InstaDeep, founded in 2014, is a pioneering AI company at the forefront of innovation. With strategic offices in major cities worldwide, including London, Paris, Berlin, Tunis, Cape Town, New York, and San Francisco, InstaDeep collaborates with leading organizations such as Google DeepMind and prestigious educational institutions including MIT, Stanford, Oxford, UCL, and Imperial College London.
We are a Google Cloud Partner and a select NVIDIA Elite Service Delivery Partner. Our acquisition by BioNTech has further strengthened our commitment to building impactful, trusted, and responsible AI systems.
Join us to be part of the AI revolution!
IT Support & Security Administration Engineer Intern
InstaDeep is seeking an IT Support & Security Administration Engineer Intern to join our IT team in London, England.
This internship is an opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites. You will support endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support, and operational IT tasks under the guidance of the Global IT team.
The role is well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely. You will gain exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices.
Role Overview
- Opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites.
- Supports endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support, and operational IT tasks under the guidance of the Global IT team.
- Well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely.
- Gains exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices.
Role Responsibilities
- Assisting with endpoint preparation, device setup, and user equipment handover.
- Supporting onboarding and offboarding tasks for employees and contractors.
- Helping resolve user support tickets, break-fix requests, and routine IT issues.
- Supporting device, account, and access administration processes.
- Helping maintain accurate device, asset, and ticket records.
- Supporting evidence-friendly IT processes for access, device status, and operational controls.
- Assisting with overflow ticket handling during busy periods or site-support peaks.
- Supporting London-based users while coordinating with IT colleagues across other sites.
- Following documented procedures for access, endpoint support, escalation, and exception handling.
- Contributing to improvements in internal IT support documentation and knowledge-base articles.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Typical Deliverables
- Completed onboarding and offboarding support tasks.
- Endpoint preparation and device-readiness activities.
- Ticket resolution and user-support records.
- Asset and device-status updates.
- Access-support evidence and operational logs.
- Updated IT support documentation or process notes.
- Improvements to repeatable support procedures.
- Design, deployment, and operation of a leading-edge ICT and SSLDC Security stack supporting a highly innovative and AI-first business.
What We Are Looking For
Essential
- Currently studying, recently graduated, or early in your career in IT, computer science, cybersecurity, systems administration, networking, or a related field.
- Basic understanding of laptops, operating systems, user accounts, networks, and common productivity tools.
- Interest in endpoint support, user support, and IT service management.
- Strong attention to detail and willingness to follow structured processes.
- Good communication skills and a user-focused mindset.
- Ability to work reliably as part of a team and ask for help when needed.
- Availability to work from London for the duration of the internship.
- Right to work in the UK for the duration of the internship.
Desirable
- Experience supporting macOS, Windows, or Linux endpoints.
- Familiarity with Google Workspace, Slack, Notion, Jira, or similar workplace platforms.
- Exposure to identity and access management concepts such as SSO, MFA, onboarding, and offboarding.
- Basic understanding of IT security practices, such as least privilege, secure device handling, and access control.
- Experience with ticketing systems, asset inventories, or device-management tools.
- Interest in ITIL, ITSM, networking, endpoint management, or cybersecurity.
- Interest in the design, deployment, and operational support of leading-edge Agentic AI security guardrails.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Expected Competence Development
- Endpoint support — developing towards an advanced practical level.
- User support — developing confidence in diagnosing and resolving user issues.
- Process discipline — learning how to follow, evidence, and improve repeatable IT processes.
- Identity lifecycle support — understanding onboarding, offboarding, and access-control workflows.
- Compliance-aware IT operations — understanding why accurate records, approvals, and exceptions matter.
Training and Development
- Vendor and device-management practices.
- Identity lifecycle and onboarding controls.
- IT support, ticket handling, and escalation processes.
- Compliance evidence and exception handling.
- Security-aware endpoint and access support.
- Relevant learning paths such as ITIL, ITSM, CCNA, or CompTIA Security+ depending on interest and role fit.
- Exposure to frontier AI security R&D and POC validation with industry leaders.
How You Work
You are likely to be someone who:
- Enjoys helping people solve practical technology problems.
- Is curious about how modern IT environments operate.
- Works carefully and follows process.
- Communicates clearly and professionally.
- Is comfortable handling several small tasks in parallel.
- Knows when to escalate rather than guess.
- Wants to learn how IT support, security, and compliance fit together in a modern AI-first company.
Why Join Us
This internship offers the opportunity to learn within a modern, international AI company operating at the intersection of:
- Enterprise IT.
- Cloud and AI infrastructure.
- Identity and access management.
- Endpoint operations.
- Compliance and audit readiness.
Hands-on experience supporting real users, real devices, and real operational processes while contributing to a team that helps InstaDeep work securely, reliably, and effectively.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills