AgileGrid Solutions
IT Support Engineer
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About The Company
Broadwood Resources Limited is a reputable recruitment agency specializing in sourcing talented professionals for a diverse range of sectors across the UK. With extensive experience in the recruitment industry, we pride ourselves on connecting businesses with high-quality candidates to support their growth and operational needs. Our client portfolio includes established companies committed to delivering exceptional services and innovative solutions. We are dedicated to fostering long-term relationships with both our clients and candidates, ensuring a seamless recruitment process that aligns with organizational goals and individual career aspirations.
About The Role
We are seeking a skilled IT Support Engineer to join our client’s dedicated team based in Cullen, NE Scotland. The successful candidate will play a vital role in maintaining and supporting the company’s IT infrastructure, ensuring smooth operational workflows and minimizing downtime. This role offers an excellent opportunity for an IT professional looking to develop their career within a supportive environment that values technical expertise and customer service excellence. The position is initially part-time, with the potential to progress to full-time hours, depending on business requirements.
Qualifications
The ideal candidate will possess a solid foundation in IT support, with relevant experience in troubleshooting hardware and software issues. Basic knowledge of PC hardware setup, network configurations, and backup solutions is essential. Candidates should demonstrate excellent communication skills, a professional approach, and a proactive attitude towards problem-solving. Prior experience working with small to medium-sized businesses will be advantageous. A willingness to learn and adapt to new technologies is crucial, along with the ability to work independently and as part of a team. Candidates must be based within a reasonable commuting distance of Cullen, NE Scotland, as some on-site work will be required.
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Responsibilities
- Provide technical support to users, addressing support queries either on-site, via phone, or email, ensuring prompt and effective resolution of issues.
- Maintain a high standard of customer service, adhering to all service management principles to ensure client satisfaction.
- Assist with customer implementations remotely or on-site, ensuring smooth deployment and integration of IT solutions.
- Take ownership of user problems, demonstrating a proactive approach to resolving issues and preventing recurrence.
- Respond to client inquiries and troubleshoot hardware or software problems efficiently.
- Support users by providing training and advice on the use of computer equipment and software applications.
- Escalate complex or unresolved issues to senior team members and collaborate to find effective solutions.
- Document support activities accurately and maintain records of troubleshooting steps and resolutions.
- Stay updated with the latest technology trends and best practices to enhance support quality and efficiency.
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Benefits
Our client offers a flexible and supportive working environment with the following benefits:
- Part-time working schedule with the potential to progress to full-time hours based on business needs.
- A great working environment within a well-established and reputable business.
- Mileage allowance to support travel requirements.
- Possibility of hybrid working arrangements, depending on operational demands.
Equal Opportunity
Broadwood Resources Limited and our clients are committed to creating an inclusive environment and are proud to be equal opportunity employers. We believe in diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, disability, religion, or any other characteristic protected by law. We encourage all qualified candidates to apply and join a workplace that values and respects individual differences, fostering a culture of fairness and opportunity for all.
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