Tech Ahoy
IT Support Engineer - Mac + Windows
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ahoy. We're looking to grow our crew.
Location: Farringdon, Central London
Salary: Around £34,000
Working pattern: In person (because we learn better together)
Hours: 9:00am–5:30pm
Environment: Primarily office/desk-based, with some central London client site visits
We're looking for an IT Support Engineer to join our friendly, high-quality support team in Farringdon.
This is a mixed Mac and Windows environment. It's true to say that we tend toward the Apple ethos of simple and beautiful systems, but this is perfectly achievable on Windows, with some careful choices. We run macOS internally, care about thoughtful endpoint management, and believe that understanding both Windows and macOS gives a better, more rounded IT perspective. You don't need to be expert in both platforms, but you do need to be expert in one of them. Experience on just one platform is absolutely fine.
The role
You’ll provide day-to-day technical support across mixed Mac and Windows environments, helping users with a range of hardware, software, account, access, identity, device and application issues.
The role is mainly desk-based from our own building in Farringdon (air conditioning / good coffee / 10Gbps Ethernet / Sonos / beer on tap / Xbox / ice cream in the freezer), with some visits to client sites across central London.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll support users, troubleshoot issues, document fixes, escalate where needed, and continue building your knowledge across both Apple and Microsoft ecosystems.
Technology exposure includes:
- macOS and Windows
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- JumpCloud
- Jamf
- Endpoint and mobile device management
- Identity and access management
- UniFi networking
- General SaaS application support
- Hardware, software and user support
What we are looking for
We're looking for someone who comes across well, cares about doing a good job, and would genuinely appreciate working in a positive, supportive environment. You don't need to be the finished article, but you should have solid IT support fundamentals and the confidence to keep learning.
You could be suitable if you have experience with some of the following:
- IT service desk or support experience
- Supporting macOS and/or Windows users
- Microsoft 365 administration or support (even better with Powershell)
- Google Workspace administration or support (bonus points for GAM)
- Entra ID or identity/access support
- Endpoint/device troubleshooting
- Remote and in-person user support
- Ticketing systems and clear documentation
- Networking (mostly SME and internet access, very little in the way of servers)
- Apple device support, Apple Business Manager or MDM exposure
- JumpCloud, Jamf, Intune or similar endpoint/identity tooling
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We want someone who is personable, thoughtful, reliable and willing to contribute to the team. You do not need to be “corporate polished” or overly formal, but you do need to communicate well, care about users, and be happy working in person as part of a team.
We value people who bring expertise from either the Mac or Windows side and want to develop true depth across both.
Benefits and working culture
- 9:00am–5:30pm working hours
- A culture where the working day genuinely finishes at 5:30pm
- 5 weeks’ holiday
- Closed between Christmas and New Year
- High-quality Farringdon office environment
- Supportive team culture
- Strong opportunity to keep developing technically across Mac, Windows, identity and endpoint management
If you want to keep learning, enjoy solving problems, and like the idea of helping shape IT environments rather than simply responding to them, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location