Splendid Hospitality Group
IT Support Engineer - North Region (6 month FTC Based York area)
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We're looking for a Regional IT Support Engineer
We're looking for a Regional IT Support Engineer to join our team on a 6-month fixed-term contract, supporting our Northern portfolio from a base in the York area.
You'll be the technology expert who keeps our hotels connected, supported and running smoothly. Working closely with hotel teams and the wider Group IT function, you'll ensure our systems are reliable, secure and performing at their best, enabling colleagues to deliver exceptional guest experiences every day.
From resolving technical issues and maintaining hardware to supporting networks, business-critical hotel systems and new technology deployments, no two days are the same. This is a hands-on role for someone who enjoys solving problems, building relationships and making a real difference across multiple sites.
This is a hybrid role supporting our Northern region, with regular travel between our hotels in York, Leeds and Edinburgh, working closely with colleagues on-site to deliver exceptional IT support across the portfolio.
About Splendid Hospitality Group
We build and operate exceptional hospitality brands across the UK, including:
- Hilton London Bankside
- The Grand, York
- Four Points Flex by Sheraton, London Euston
- 9 IHG hotels, including boutique Hotel Indigo properties
- 6 Accor hotels
- 39 KFC restaurants
- 3 Chaiiwala restaurants
- 3 care homes in Sussex
As a family-run business, people are at the heart of everything we do. Guided by the Splendid Hospitality Way, we create extraordinary experiences, positively impact lives, and support our teams to grow, succeed and enjoy the journey.
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The Role
You will:
- Keep our hotels connected – Maintain, support and optimise IT infrastructure across our Northern properties, including Microsoft 365, networks, servers, telecommunications and CCTV systems.
- Deliver expert technical support – Provide second-line support, resolving hardware, software and connectivity issues quickly to minimise disruption for our hotel teams.
- Support business-critical systems – Assist with the maintenance and troubleshooting of key hotel technologies, including Property Management Systems (PMS), Wi-Fi, telephony, TV and AV systems.
- Manage technology and suppliers – Build strong relationships with third-party suppliers, helping to ensure excellent service while supporting the cost-effective procurement of IT equipment and services.
- Drive IT projects – Lead or contribute to technology projects, including system upgrades, new deployments, hotel refurbishments and new property openings, ensuring successful delivery from start to finish.
- Promote continuous improvement – Identify opportunities to modernise our infrastructure, including supporting our transition towards cloud-based technologies where appropriate.
- Share your expertise – Provide guidance and training to hotel teams, helping colleagues become more confident and self-sufficient in using IT systems.
- Maintain high standards – Keep IT assets, system documentation and technical records accurate, up to date and readily accessible, while ensuring hardware and software remain secure and current.
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About You
You'll bring:
- At least two years' experience in an IT Support Engineer, Helpdesk or similar technical support role.
- Strong troubleshooting skills and experience supporting Microsoft technologies, including Microsoft 365, Active Directory, Azure and Exchange.
- A solid understanding of desktop support, networking and remote support tools.
- Excellent communication skills and a customer-focused approach.
- The ability to manage your workload across multiple sites and build strong relationships with colleagues and suppliers.
- Experience with hospitality systems such as Opera PMS, Micros or similar would be an advantage.
Why You'll Love Working With Us
- Join a diverse hospitality business with an exciting portfolio of hotels, restaurants and care homes.
- Enjoy a varied, hands-on role where you'll make a visible difference across multiple locations.
- Work alongside a collaborative and supportive IT team.
- Hybrid working, based around the York area, with regular travel to our hotels in York, Leeds and Edinburgh.
6-Month Fixed-Term Contract
Ready to help keep Splendid connected?
Hit Apply — it only takes a minute.
Shortlisted candidates will be invited for an initial conversation to discuss their technical experience, career aspirations and what makes Splendid Hospitality Group a great place to grow your career.
Splendid Hospitality Group is an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive.
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