AgileGrid Solutions
IT Support Engineer
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About The Company
ECS is a leading technology solutions provider committed to delivering innovative IT services and support to a diverse range of clients across various industries. With a strong focus on excellence and customer satisfaction, ECS has built a reputation for providing reliable, scalable, and tailored IT solutions that enable organizations to achieve their business objectives. Our team of dedicated professionals works closely with clients to understand their unique needs, ensuring that our services are aligned with their strategic goals. ECS prides itself on fostering a collaborative and inclusive work environment, encouraging continuous learning and professional development to stay ahead in the rapidly evolving technology landscape.
About The Role
We are seeking a highly skilled and experienced Senior IT Support Engineer to join our expanding IT team in Belfast City Centre. This pivotal role involves providing expert-level support across our infrastructure, business applications, and end-user environments. The successful candidate will play a crucial role in maintaining the stability and security of our IT systems, troubleshooting complex issues, and contributing to ongoing system improvements and project implementations. This is a hands-on position that requires a proactive approach, excellent problem-solving skills, and the ability to collaborate effectively with both local and international teams. The Senior IT Support Engineer will also support IT projects, system upgrades, and migrations, ensuring seamless operations and minimal disruption to business activities.
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Qualifications
The ideal candidate will possess a strong technical background with proven experience in supporting enterprise-level IT environments. Essential qualifications include a solid understanding of Microsoft 365, Active Directory, Windows Server and Desktop environments, and networking infrastructure. Experience supporting ERP or other critical business applications is highly desirable. Candidates should demonstrate excellent troubleshooting abilities, strong communication skills, and meticulous documentation practices. Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert, CompTIA Network+, or Cisco CCNA are advantageous. A proactive mindset, attention to detail, and the ability to work under pressure are key attributes for success in this role.
Responsibilities
- Serve as an escalation point for complex and high-priority IT issues, providing expert guidance and resolution.
- Support and maintain Windows operating systems, Microsoft 365 suite, Active Directory, networking, and server infrastructure to ensure optimal performance and security.
- Assist with planning, executing, and supporting IT projects, including system upgrades, deployments, and migrations to enhance operational efficiency.
- Collaborate closely with local users, business stakeholders, and global IT teams to understand requirements and deliver effective solutions.
- Provide hands-on support for hardware installations, network cabling, user account administration, and technology rollouts across various sites.
- Travel occasionally to European locations to support project implementations and operational needs, ensuring consistent service delivery across regions.
- Document all support activities, procedures, and configurations accurately to facilitate knowledge sharing and future troubleshooting.
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Benefits
Joining ECS offers a comprehensive benefits package designed to support your personal and professional growth. Employees enjoy competitive salary packages, including performance-based incentives. We provide opportunities for continuous learning through training programs, certifications, and career development initiatives. Our benefits also include flexible working arrangements, health insurance, pension schemes, and generous leave policies. At ECS, we foster a positive and inclusive workplace culture that values diversity, innovation, and collaboration. We are dedicated to supporting our employees' well-being and success, making ECS a great place to build your career in IT.
Equal Opportunity
ECS is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that diversity enhances our ability to innovate and serve our clients effectively. We encourage individuals from all backgrounds to apply and join our team, fostering a workplace where everyone can thrive and contribute to our shared success.
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