AgileGrid Solutions
IT Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Broadwood Resources Limited is a reputable recruitment agency specializing in sourcing talented professionals for a diverse range of industries across the UK. With extensive experience in the recruitment sector, we are committed to connecting exceptional candidates with leading organizations to foster mutual growth and success. Our client portfolio includes established businesses that prioritize innovation, quality, and customer satisfaction. We pride ourselves on maintaining a professional approach, ensuring a seamless hiring process, and delivering tailored solutions to meet the unique needs of each employer and candidate.
About The Role
We are currently recruiting for an IT Support Engineer on behalf of our long-standing client who provides bespoke IT solutions to businesses across the UK. This role offers an excellent opportunity for IT professionals seeking to advance their careers within a supportive and dynamic environment. The successful candidate will be responsible for delivering high-quality technical support to clients, both on-site and remotely, ensuring their IT infrastructure operates smoothly and efficiently. This position is ideal for individuals with a solid foundation in IT support, who are eager to work in a client-focused role that combines technical expertise with excellent customer service skills. The role requires being based within a reasonable commuting distance of Cullen, NE Scotland, as some office presence will be necessary.
Qualifications
The ideal candidate should possess a basic understanding of PC hardware setup and configuration. Knowledge of networking, backup software, and accounts software would be considered advantageous. Candidates should demonstrate excellent communication skills, both over the phone and face-to-face, with a professional, approachable manner. Experience in diagnosing hardware and software faults is essential. A proactive attitude, strong interpersonal skills, and the ability to inspire confidence in users are also critical. Candidates with experience working for small or medium-sized businesses, or with a broad range of IT support experience, will have an added advantage. The ability to explore customer situations thoroughly and deliver solutions that meet their needs is highly valued.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Provide technical support to clients by answering support queries either on-site, via phone, or email, ensuring prompt and effective resolution of issues.
- Maintain a high level of customer service for all support interactions, adhering to service management principles and best practices.
- Assist with customer implementations remotely or on-site, ensuring smooth deployment and integration of IT solutions.
- Take ownership of user problems, demonstrating a proactive approach to resolving issues and minimizing downtime.
- Respond to client enquiries, diagnosing and resolving hardware or software problems efficiently.
- Support users in the effective use of computer equipment by providing necessary training and advice tailored to their needs.
- Escalate complex service issues to senior team members or relevant specialists to ensure timely resolution.
- Document support cases accurately and maintain detailed records of troubleshooting steps and resolutions.
- Stay updated with the latest technology trends and support tools to enhance service delivery.
- Contribute to continuous improvement initiatives within the support team, sharing knowledge and best practices.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Part-time with the potential to progress to full-time hours, offering flexibility to accommodate personal commitments.
- Working in a well-established and reputable business provides a stable and professional environment.
- The role includes a mileage allowance to support travel expenses and offers the possibility of some hybrid working arrangements, depending on business requirements.
- This position provides an excellent platform for career development within a supportive team, with opportunities to expand technical skills and grow professionally.
- The organization values work-life balance and encourages a collaborative, inclusive workplace culture.
Equal Opportunity
Broadwood Resources Limited is an equal opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated fairly and with respect, regardless of race, gender, age, disability, religion, or any other characteristic protected by law. We believe diversity enhances our workplace and are dedicated to providing equal employment opportunities to all candidates. We encourage applications from individuals of all backgrounds and experiences who meet the specified criteria for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location