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IT Support Engineer
IT Support Engineer – Edinburgh
About Dukosi
Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, enabling a more sustainable battery value chain. Our unique cell monitoring platform—based on chip-on-cell technology and a proprietary contactless communication protocol—is transforming battery systems for electric vehicles (EV), industrial transportation, and stationary energy storage markets.
Our environmental purpose drives innovation—we seek new ideas and approaches to improve technologies that accelerate a net-zero emissions and sustainable clean energy economy.
About the Role
We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role delivers high-quality technical support across the business while enhancing IT stability, security, and continuous improvement.
As the IT Support Engineer, you will play a key operational role, collaborating with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable, secure IT operations. This includes hands-on support, Microsoft 365 administration, cybersecurity awareness, and IT projects. The position is an on-site role in our Edinburgh office.
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Key Duties & Responsibilities
- Provide 2nd/3rd line IT support for onsite and remote users
- Support Windows and Apple devices, peripherals, AV systems, and meeting room technologies
- Administer Microsoft 365, including:
- Exchange Online
- Teams
- SharePoint Online
- OneDrive
- Manage Azure AD / Entra ID, including account permissions, onboarding, and offboarding
- Support networking, VPNs, remote access, and infrastructure environments
- Assist with cybersecurity, patching, endpoint security, and vulnerability management
- Work with outsourced IT partners and vendors
- Contribute to IT projects, upgrades, automation, and continuous improvement initiatives
- Support AI-enabled workplace technologies where applicable
- Contribute to IT Governance activities within an ISO27001 compliance framework and maintain accurate IT documentation
Experience & Requirements
Essential
- Strong Microsoft 365 administration experience (with a focus on SharePoint Online)
- Experience supporting Windows-based environments and end-user computing
- Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies
- Familiarity with endpoint management and modern workplace technologies
- Understanding of networking fundamentals, VPNs, and remote access technologies
- Knowledge of cybersecurity best practices and secure IT operations
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Desired
- Experience with Power BI, reporting, and dashboard development
- Exposure to AI-enabled workplace technologies and automation tools
- Interest in leveraging AI to improve productivity, support processes, and business operations
- Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms
Why Join Dukosi?
At Dukosi, you’ll benefit from:
- A collaborative and supportive working environment
- Exposure to modern technologies as they transform the industry
- Opportunities for technical and professional development within a growing global organisation
- A culture that values initiative, continuous improvement, and positive teamwork
If you’re a proactive IT professional who thrives on hands-on technical work and continuous growth, we’d love to hear from you.
[Submit your application] to join our team in Edinburgh!
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