What We’re Looking For

We are looking for someone with strong technical support and infrastructure experience, excellent troubleshooting ability, and the confidence to act as a senior technical person within a small IT team.

You should have:

• Proven experience in a senior 2nd line, 3rd line, infrastructure support, systems support, or similar role.
• Experience collaborating with wider support and technical teams.
• Excellent Windows 11 support and troubleshooting skills.
• Hands-on Windows Server support and administration experience.
• Experience with Active Directory and Group Policy.
• Good understanding of DNS, DHCP, file services, and permissions.
• Good networking fundamentals, including subnets, VLANs, switching, routing, VPNs, and firewalls.
• Hands-on VMware administration experience.
• Confidence managing and building virtual machines.
• Understanding of patch management and vulnerability remediation.
• Strong analytical and problem-solving skills.
• Confidence investigating issues thoroughly rather than simply escalating them.
• Experience taking ownership of complex technical issues.
• Strong written and verbal communication skills.
• Good documentation habits.
• Ability to prioritize work in a busy technical environment.
• Willingness to work across support levels in a small team.
• Confidence supporting highly technical users.
• A genuine interest in improving systems, processes, and infrastructure maturity.

Desirable Skills

Any of the following would be useful but are not essential:

• Linux support or administration experience.
• MacOS support experience.
• Juniper switching experience.
• Palo Alto firewall exposure.
• Commvault backup experience.
• Zabbix monitoring experience.
• Tanium experience.
• Perforce experience.
• KACE patching experience.
• Qualys vulnerability management experience.
• Domo reporting experience.
• CrowdStrike experience.
• PowerShell scripting.
• General scripting or automation experience.
• Proxmox experience.
• ESXi host build or management experience.
• ITIL knowledge.
• Experience supporting developers or technical engineering users.
• Experience working in a larger enterprise environment with central or global IT teams.
• Experience mentoring or supporting junior engineers.

About You

You will be someone who:

• Enjoys troubleshooting and technical problem-solving.
• Is calm, methodical, and analytical.
• Communicates clearly with technical and non-technical users.
• Is comfortable supporting highly technical developers.
• Takes ownership of issues and follows them through.
• Documents fixes and shares knowledge.
• Is organized and able to manage competing priorities.
• Wants to own and improve the environment around them.
• Is happy working in a small team where everyone helps where needed.
• Wants to improve systems and processes, not just close tickets.
• Can work pragmatically in an environment where users have complex tools and local admin rights.
• Is comfortable acting as a senior technical presence within the team.

Working Pattern and Out-of-Hours

Expected work pattern, 3 days per week in the Bristol office. 2 days flexible working from home depending on business requirements.

There is no formal on-call rota for this role. Occasional evening or weekend maintenance may be required for planned work such as infrastructure changes, patching, or upgrades. Time off in lieu is provided for approved out-of-hours work.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership, or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer, and qualified applicants with arrest and conviction records will be considered for employment.