Haas F1 Team
IT Support Intern (FTC - 12 months)
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TGR Haas F1 Team
TGR Haas F1 Team has been a stalwart of the FIA Formula 1 World Championship over the past decade. With more than 200 grand prix starts to our name, we pride ourselves on being an ambitious challenger within Formula 1 - and we want you to be part of that journey.
The first American Formula 1 team to compete in the sport since 1986, TGR Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Ten years later, the team is still building momentum, guided by clear objectives and technical partnerships, and fresh from securing its second biggest points haul in a Formula 1 season.
We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At TGR Haas F1 Team, you’ll gain exposure to many areas of the business, enjoy wider visibility, and clearly see your contributions.
Yes, you’ll learn from us, but we expect to learn from you too!
General Summary
This role reports to the IT Service Delivery Team Leader or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day-to-day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.
The requirement for this role is based on a fixed-term internship placement aligned to a student’s year in industry as part of their academic programme and is therefore appropriately defined as a 12-month fixed-term contract under “some other substantial reason”.
Specifically, the justification is as follows:
- The role is structured as a formal internship placement designed to complement the student’s academic studies (e.g. BSc or MIS in an IT-related field), with a defined start and end date aligned to the university placement year.
- The position is intended to provide practical, supervised experience within the IT Service Delivery function, enabling the individual to apply academic knowledge to real-world business challenges while contributing to defined operational objectives.
- The placement supports short-term resourcing needs within the IT Service Delivery team, particularly in relation to ongoing service improvements, user support demands, and project activity, without creating a permanent headcount requirement.
- The organisation benefits from additional capacity during a defined period of operational delivery, while also fulfilling its commitment to developing early-career talent and supporting entry into the motorsport and technology sectors.
- The role includes a clear expectation of learning, development, and structured experience, rather than long-term employment, and is therefore intrinsically time-limited.
- Workforce planning considerations require flexibility to review future resourcing needs following the completion of the placement, in line with business priorities, budget cycles, and organisational requirements.
On this basis, the fixed-term contract is objectively justified under “some other substantial reason”, reflecting a legitimate business need for a time-bound internship role linked to an academic placement programme and defined organisational objectives, rather than an ongoing permanent position.
Role Principles
- Act with integrity, always upholding the highest professional and ethical standards.
- Drive innovation and change to continuously improve ways of working and outcomes.
- Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
- Collaborate inclusively, building strong partnerships to achieve shared goals.
- Maintain a customer-focused approach, prioritising the needs of internal and external stakeholders.
- Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.
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Key Responsibilities
Role-Specific Responsibilities
- Responsible for supporting the delivery of high-quality IT support and services across the organisation, meeting agreed SLAs and service performance targets.
- Support day-to-day service operations, ensuring incidents and requests are handled effectively with clear communication, prioritisation and timely escalation.
- Provide 1st to 2nd line technical support to our global user base, working to defined service levels, policies and procedures.
- Support and monitor IT services and systems, perform troubleshooting and administration across technologies including Microsoft client and server platforms, Microsoft 365, Intune, Active Directory, endpoint management, SaaS applications and core business systems, escalating to vendors where required.
- Create, maintain and improve knowledge base content and user documentation, contributing to user education through email communications, group training sessions and practical demonstrations.
- Support asset lifecycle activities including stock control, asset tracking and license management.
- Support user onboarding processes, including account, hardware and software provisioning and access management.
- Perform end-user device builds, upgrades and migrations, ensuring minimal disruption and appropriate data handling.
- Support F1-specific applications, systems and specialised hardware and software where required.
- Complete recurring operational checks and routine maintenance tasks on time, recording outcomes and raising or addressing issues proactively.
- Maintain accurate documentation and provide reporting as required, ensuring records are current.
- Help develop and promote an innovative, proactive IT Service Delivery function while supporting team members to deliver a best-in-class service.
Operational Delivery
- Carry out day-to-day tasks efficiently and within agreed timescales.
- Ensure work meets expected service, quality, and compliance standards.
- Demonstrate accountability and professionalism in all activities.
Team & Stakeholder Collaboration
- Build positive working relationships with colleagues and stakeholders.
- Participate in meetings, briefings, and forums as required.
- Respond to queries within scope, escalating more complex matters when necessary.
Compliance & Governance
- Adhere to relevant legislation, organisational policies, and internal controls.
- Handle information responsibly, including confidential or sensitive data.
- Support audit, governance, and risk management activities as required.
Continuous Improvement
- Contribute ideas and feedback to improve processes and ways of working.
- Participate in team initiatives, projects, or improvement activities.
Additional Responsibilities
- Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.
Person Specification
Essential Qualifications & Experience
- Ongoing further education such as BSc or MIS in an IT-related qualification or equivalent experience required. IT certifications are advantageous.
- Part-time or after-hours work experience in an IT role is advantageous.
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Skills & Competencies
- Resilience & Composure: Maintains calm and focus in high-pressure, fast-paced environments. Able to handle setbacks and adapt quickly to changing circumstances.
- Integrity & Discretion: Trusted to manage confidential information and sensitive team matters. Upholds the highest standards of professionalism and ethical conduct.
- Team-Oriented: Collaborative mindset with a commitment to team cohesion and shared success. Willingness to mentor and develop talent within the organisation.
- Adaptability & Flexibility: Comfortable with extensive travel and irregular working hours, including weekends and race days. Open to innovation and continuous improvement in processes and culture.
Equipment and Applications
- Good understanding of Microsoft computers and a familiarity with Active Directory.
- Good understanding of computer hardware troubleshooting, maintenance, and repairs.
- Good understanding of PC hardware.
- Strong communication skills, written and verbal.
- Willing to continuously learn and improve themselves.
- Be reflective and continually seek to improve and enhance the team's service, platforms, and processes.
- Dependable and a reliable team player.
- Be innovative, creative, and forward-thinking, encouraging others to be also.
- Be self-driven and be able to work with minimal supervision.
Physical Demands
Extended Hours & Flexibility
- Many roles require working evenings, weekends, and public holidays, particularly during race season or critical development phases.
Travel Requirements
- Roles supporting race operations, logistics, or communications may involve frequent international travel, including long-haul flights and time zone shifts.
Physical Activity (Varies by Role)
- Trackside roles: May involve standing for long periods, walking across paddocks, and working in noisy, crowded environments.
- Factory roles: May require manual handling of components, use of machinery, or working in temperature-controlled areas.
- Office-based roles: Typically involve prolonged computer use and occasional movement between departments.
Sensory Demands
- Exposure to high noise levels (e.g., engines, pit lane activity), bright lighting, and fast-moving environments is common in race support roles.
- This role is based in a shared workplace environment where exposure to common allergens (including food products, fragrances, and cleaning materials) may occur. While we will always consider reasonable adjustments, we are unable to guarantee a completely allergen-free environment.
Health & Safety Compliance
- All roles require adherence to strict safety protocols, especially in technical and trackside environments.
- Completion of all mandatory compliance training (including health and safety, data protection, and role-specific regulatory training) is a condition of employment and must be maintained throughout tenure.
Notice
Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website https://www.caa.co.uk/commercial-industry/security/national-security-vetting/.
If you have not been a UK resident for
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