Netrolynx AI
IT Support Speaclist
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About The Company
SSA Digital Recruitment is a leading recruitment agency specializing in IT and technology sectors. With a strong reputation for connecting talented professionals with innovative organizations, SSA Digital Recruitment prides itself on delivering tailored recruitment solutions that meet the unique needs of both clients and candidates. Committed to excellence, integrity, and professionalism, the company has established a broad network of industry contacts and a deep understanding of the evolving technology landscape. Their dedicated team of recruiters works closely with clients to identify top talent and provide candidates with opportunities to grow and excel in their careers.
About The Role
We are seeking a skilled and motivated IT Support Specialist to join the internal technology team of one of Bedford's leading software companies. This hybrid role offers a unique opportunity for an IT professional who is passionate about problem-solving and eager to contribute to impactful projects that enhance the company's IT infrastructure. The successful candidate will provide 1st and 2nd line support to colleagues across various departments, ensuring smooth operation of all technology systems. Beyond routine support, this role involves active participation in modernizing infrastructure, improving security protocols, and deploying new technologies to future-proof the organization’s IT environment.
Based in Bedford, this position offers a hybrid working arrangement with 1-2 days on-site per week, providing flexibility while maintaining close collaboration with the internal IT team. The role provides a competitive salary of 36,000 to 40,000 along with an excellent benefits package, making it an attractive opportunity for IT support professionals seeking career development and exposure to enterprise-level technologies.
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Qualifications
- Relevant experience in IT support, particularly in 1st and 2nd line roles.
- A strong understanding of Windows Server environments, Active Directory, and Microsoft 365.
- Experience with Azure Entra ID, Microsoft Intune, and endpoint management tools is highly desirable.
- Solid networking skills, including DNS, DHCP, TCP/IP, VPNs, and firewalls.
- Hardware deployment and troubleshooting experience.
- Excellent communication and customer service skills.
- A proactive attitude towards learning and professional growth.
- Familiarity with ITIL best practices.
Responsibilities
- Providing 1st and 2nd line IT support to internal users, resolving issues efficiently and professionally.
- Building, deploying, and configuring Windows devices to meet organizational standards.
- Supporting Microsoft 365 applications, Active Directory, and Azure Entra ID to ensure seamless user access and security.
- Managing endpoint devices through Microsoft Intune and other management tools.
- Participating in infrastructure improvement initiatives and IT projects to modernize and optimize systems.
- Supporting networking components, servers, and office technology to maintain operational stability.
- Assisting in enhancing security measures, ensuring compliance, and increasing system resilience.
- Supporting hardware installations, upgrades, and troubleshooting hardware issues as they arise.
- Contributing to data centre activities and hardware management.
- Adhering to ITIL best practices to ensure standardized and efficient IT service management.
- Collaborating with the internal IT team to share knowledge, develop solutions, and implement best practices.
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Benefits
- Competitive salary ranging from 36,000 to 40,000.
- Hybrid working model providing flexibility and work-life balance.
- Exposure to the latest Microsoft technologies and cloud solutions.
- Collaborative and friendly work environment encouraging continuous learning and development.
- Clear pathways for career progression.
- Comprehensive benefits package including health insurance, pension contributions, paid leave, and other perks.
Equal Opportunity
SSA Digital Recruitment is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances innovation and creativity, and we are dedicated to creating an environment where everyone can thrive and contribute to our collective success.
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