Ampstek
IT Support Specialist (MacOS OR IOS)
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About Us:
AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.
With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Role: IT Support Specialist
Location: London, UK (Onsite 5 days/week)
Contract: Inside IR35
Client: Infosys
Minimum years of experience:
- Total Years of Experience: 8+
- Relevant Years of Experience: 4+
Job Description:
- Provide technical support to client employees and contractors in person
- Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations
- Diagnose and troubleshoot technical issues according to client expectations
- Document issues, troubleshooting steps, and resolutions in the ticketing system
- Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
- Escalate unresolved complex issues to appropriate support teams
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
- Excellent English-language oral and written communication skills
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Conceptual understanding of multi-tiered and web-based information systems architecture
- Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
- Experience troubleshooting macOS and iOS operating systems
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
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