Flicknmix Ltd
IT Support Specialist (Mandarin speaking)
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About Zymix
Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover AI-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.
About the role
We are seeking a proactive, Mandarin speaking IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.
What you'll own
Daily IT Support & On/Offboarding
- Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).
- New Starter Onboarding: Managing the end-to-end tech setup for new hires.
- Example: Unboxing a new laptop, configuring their profile, ordering their work phone, and laying out their equipment on their desk before day one.
- Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.
- Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.
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Ticket System Setup & Management
- Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.
- Basic Automation: Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop).
- Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").
MDM Management (Mobile Device Management)
- Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.
- Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.
- Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.
Office Setup & Workplace Technology
- Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups.
- Example: Setting up dual monitors, docking stations, and running clean, hidden cabling to keep the office looking tidy.
- Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.
- Example: Testing the microphones and cameras weekly, and helping staff connect to the screens for big presentations.
- Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.
- Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet.
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What you'll bring
Technical Skills
- Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.
- Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack.
- MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.
- Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms.
Soft Skills & Location Requirements
- Friendly & Patient: Great communication skills—no tech-snobbery. You enjoy helping people solve their tech headaches.
- Self-Starter: You need to be comfortable managing your own time and prioritising tasks.
- London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.
Why Zymix
- Build a category-defining product for UK and European Gen-Z from day one.
- Small senior team, direct access to leadership, fast decision-making.
- Private healthcare through AXA from day 1. Including group income protection and group life cover.
- Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
- Competitive salary (DOE) + benefits package.
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