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At Newett Homes, we are committed to creating exceptional places to live and delivering a first-class experience for our customers at every stage of the journey. As a growing and ambitious housebuilder, we combine high standards with a collaborative and forward-thinking approach, and we take pride in the quality, care, and professionalism that underpin everything we do. We are now looking for an IT Support Technician to join our Business Systems team and play an important role in supporting our busy teams.
About the Job
This is an exciting opportunity for an experienced IT Support Technician to join a business with clear ambition, strong values, and a genuine focus on quality. You will become part of a supportive and collaborative team where your expertise will be valued, your contribution will be visible, and you will have the opportunity to make a meaningful impact in a fast-paced and rewarding environment.
About You
You will be responsible for the following:
- Provide support for all IT issues, covering troubleshooting and the resolving of hardware, connection, printer, and software issues, using the Helpdesk system to ensure the accuracy of service delivery progress and reporting.
- Ensure all IT Helpdesk and support issues are dealt with promptly on a priority basis and escalated as appropriate and in line with our operating policy ensuring that all KPIs/SLAs are met.
- Ensure that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
- Ensure effective communication with all internal and external customers including making site visits where required.
- Assist Line Manager with management/tracking/safeguarding of IT assets by ensuring the tagging of all registered IT assets and the updating of the asset tracking system.
- Maintain the Entra ID system across all company locations/domains.
- Maintain specialized software repositories/accounts and ensure product knowledge is relevant.
- Implement Multi Factor Authentication protocols and ensure compliance.
- Maintain mobile network access for colleagues and developments.
- Manage Office 365 deployments.
- Set up new users and install hardware/software where required in line with the joiners, movers, and leavers process.
- Conduct New Starter IT Training and Ad-Hoc Training as and when required.
- Implement the leaver policy to safeguard IT equipment and systems when notified of a leaver by the HR Department.
- Assist management of communication systems and associated hardware.
- Maintain up-to-date technical knowledge and participate in ongoing technical and customer service/personal effectiveness training and development.
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This role will be office-based with the expectation to travel to site as and when needed.
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Why Join Us?
At Newett Homes, you will be joining a business where people matter and where high standards are matched by a supportive and approachable culture. We are proud to offer an environment where collaboration is encouraged, contributions are recognized, and employees are trusted to take ownership of their work. As part of our team, you will have the opportunity to build your career within a growing business and play a meaningful role in delivering high-quality homes and exceptional customer experiences.
Benefits
- Competitive salary and bonus
- Car allowance
- Pension scheme
- Private medical insurance
- Supportive and collaborative working environment
- Opportunities for professional development and career progression
- The chance to be part of a growing and ambitious business
- A role with real scope to make an impact
Apply for the Job
Do you want to join our team as our new IT Support Technician? Then we'd love to hear about you!
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