National Care Group Limited
IT Support Technician
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Job Description
IT Support Technician
Location: Accrington
Salary: Up to £36,000 per annum based on experience.
Contract Type: Permanent
About the Role
National Care Group is seeking a skilled Second Line IT Support Technician to join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you!
Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure.
About National Care Group
National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.
We Won Specialist Care Provider 2025!
As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group fully appreciates the amazing and life-changing work our teams do.
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What’s in it for you?
- Hybrid Working: 2 days remote, 3 days based in our Accrington Office.
- Opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
- Continuous learning on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
- Organisation that celebrates age, gender and diversity within an inclusive culture.
- Environment of wellbeing with support for you to stay healthy and happy.
- Opportunity to earn rewards through a Refer a Friend scheme.
- Access to an app called Stream (formerly known as Wagestream), enabling greater control over your finances.
The IT Support Technician Role
As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks.
What You’ll Do
- Technical Resolution: Take ownership of raised incidents, ensuring rapid resolution of complex workstation, server, and network issues.
- Utilise ManageEngine ServiceDesk Plus: Manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met.
- Infrastructure and Identity Management
- Networking and Security: Provide 2nd line support for Uniquiti network hardware, including wireless access points and switching.
- Provide expert remote and face-to-face support: For a wide range of hardware including laptops, desktops, and peripherals.
- Service Improvement and Team Support: Mentor and assist 1st line technicians with difficult tickets.
- Support the IT leadership: In maintaining accurate hardware and software asset registers.
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About You
- Full UK driving licence and willingness to travel to our services across the UK to provide in-person IT support.
- Minimum of 3 years of IT support experience, focusing on M365.
- Strong knowledge of M365 applications and services.
- Ability to work independently and as part of a team.
- Exceptional problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Dedication to delivering outstanding customer service.
- Flexible working environment and willingness to travel.
- Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential.
- ITIL certification is desirable but optional.
Don’t meet every single requirement?
We invite you to apply anyway!
At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!
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