PROPER SNACKS
IT Support Technician (Junior)
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IT Support Technician – Nuneaton (Hybrid Role)
About the Role
We are looking for an IT Support Technician to join our Nuneaton-based IT team at PROPER SNACKS, where the IT department powers our operations—keeping people connected, systems running, and ambitions advancing. If you love solving problems and ensuring technology works seamlessly for everyone, from our London brand builders to our Nuneaton makers, this is your opportunity.
This 4-day onsite + 1-day remote role reports to the IT Operations Team Leader and is the primary onsite IT presence for our factory, warehouse, and office—while also supporting London office and remote teams.
Travel:
- Based at our Nuneaton site (Townsend Dr, CV11 6TJ) for four days per week.
- One hybrid work day from home (London office address: Drummond Street, NW1 3HP).
- Approximatively monthly visits to London (with full travel reimbursement) to:
- Build relationships with the team.
- Align with wider business operations.
- Provide ad-hoc cover for busy periods/holidays.
The Person
We seek a keen and people-focused IT professional who:
- Passionately engages with technology, with a drive to solve complex problems.
- Owns responsibilities—whether troubleshooting independently or knowing when to escalate.
- Communicates clearly with teams across all technical levels (from non-tech colleagues to IT stakeholders).
- Adapts flexibly to varied tasks.
- Gains fulfillment from enhancing systems for colleagues.
Ensure you bring warmth, curiosity, and a hands-on ethic when supporting users across multiple environments.
Key Responsibilities
Your role will focus on onsite and remote IT support, logging/managing tickets, and upgrading infrastructure:
Core Operational Duties
- Deliver day-to-day IT support for:
- Nuneaton-based manufacturing, warehouse, and office staff (onsite).
- London office users + remote work-from-home teams (remote support).
- Manage offsite IT requirements outside third-party support, including:
- Installing, relocating, and modifying onsite hardware/infrastructure.
- Supporting handheld devices, printers, and operational equipment (packing, warehousing, dispatch).
- Tackling network patching, system maintenance and security.
- Acting as "remote hands" for external partners when required.
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Project & Systems Support
- Collaborate with Head of IT & IT Operations Leader on planned IT initiatives.
- Log, track, and chase resolution for support tickets using ManageEngine Service Desk Plus.
- Schedule on-demand support activities, onsite visits, and maintenance tasks.
- Schedule & implement system patching/upgrades.
- Install and configure PROPER SNACKS-specific IT applications.
- Maintain AV and Microsoft Teams Rooms across London/Nuneaton meeting spaces.
- Ensure security and integrity of data, systems, and equipment.
Workforce & Facility Management
- Update/maintain the IT asset register, including issuing equipment for new hires.
- Onboard and onboard users, supporting:
- New starter account setup, registration, and device setup.
- Device recycling/reprofiling for departing employees.
- Keep communication rooms clean, organised, and operational.
- Provide end-user training (remote and in-person) and troubleshoot emergent questions.
Documentation & Collaboration
- Document IT solutions and best practices for a business knowledge base.
Requirements
Applicants should have:
- Some exposure to IT support/coursework via:
- Work experience, apprenticeships, college courses.
- Certifications (e.g., CompTIA, Cisco, Microsoft).
- Self-taught coursework, home labs, or personal projects (demonstrate initiative!).
- Analytical mindset with a willingness to upskill—proven through tech innovation/custom projects.
- Ability to communicate with tact to both technical and non-technical teams.
- Comfort with in-person support, combining approachability with clarity.
- Willingness to monthly travel to London (all travel supported by the company).
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About PROPER SNACKS
PROPER SNACKS powers brands PROPER and Eat Real—celebrating the UK’s fastest-growing snack maker. We’re a diverse crew of builders, thinkers, and makers, united by innovation and ambition.
Our values reflect this: ✅ Be builder – 'If you can think it, we’ll build it.' ✅ Dream bigger – 'If it works, it’s cool—but we’re hungry to iterate.' ✅ Seriously fun – 'We roll up our sleeves with passion and team energy.'
Based across London and Nuneaton, our trails-from-tablets-to-warehouse-of-expertise pathways pave the way for meaningful work—whether you’re crafting snacks at our factory or architecting our tech ecosystems. The future of snacking is bold here.
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Equal Opportunities Commitment
PROPER SNACKS strongly recognises our diversity of backgrounds and talents.
We do not tolerate discrimination on grounds of:
- Gender/sexual orientation
- Marital/civil partnership status, disability, age, ethnicity
- Pregnancy, gender re-assignment, religion, race, or any other protected characteristic
Support for Interview Accessibility: If you require adaptations to participate in interviews—whether adjustments to the environment, flexible timing, (or other support)—please let us know.
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