Optima Health (OH&W)
IT Support Technician
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Job Title: IT Support Technician - First Line
Location: Towcester
Salary: £26,227.5 per annum
Contract Type: Permanent
Hours: 37.5 hours per week
Right to live and work in the UK is required for this role.
Role Summary
As an IT Support Technician, you'll play a key role in keeping our people connected and productive, supporting end-user services including PCs, mobile devices, networks, printers, and security, alongside modern platforms such as Office 365, Azure AD, and Sophos. The role offers variety and hands-on involvement, from hardware support to contributing to IT infrastructure projects, with the opportunity to be a trusted first point of contact for technical support across the organisation.
Key Responsibilities
- Respond to first-line support requests via phone, email, or in person, logging and tracking tickets in line with SLAs
- Investigate issues, escalating complex cases and liaising with other teams/suppliers as needed
- Resolve basic support requests following standard procedures
- Carry out basic laptop repairs and manage mobile phone configuration/support
- Maintain accurate hardware and software asset inventory
- Assist with IT projects such as desktop refreshes, OS migrations, file-share migrations, and printer replacements
- Apply security updates (e.g. Windows patches, security policies) and support office moves
Essential Skills & Experience
- Effective communication skills, both verbal and written
- Well-organised, disciplined, and detail-focused
- General IT, internet, and software literacy, with competence in Microsoft software packages
- Working knowledge of Microsoft 365 and Windows 10/11
- General IT security awareness
- Hands-on IT hardware troubleshooting experience, including the ability to replace key laptop components (or willingness to learn)
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What We Can Offer To You
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
About Us
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
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Together, We Live Our Values
One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.
All salaries are displayed as Full Time Equivalent (FTE)
Documents
- JD0281 IT Support Technician.pdf (110.29 KB)
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