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IT Support Technician - UK
Department: Technology
Location: London Office, London, United Kingdom
Description
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
Role Overview
As an onsite IT Support Technician, you will provide prompt and effective technical support to corporate and retail employees, ensuring seamless functionality across all IT systems. This role requires a high-energy individual who can multitask in a dynamic, fast-paced setting. Your main responsibility is to manage first-line response, analyze, and troubleshoot a variety of IT-related issues.
Essential Duties and Responsibilities
- Customer Service: Act as the initial contact for all internal technical support needs, including workstation hardware, software, network issues, and internet connectivity. Provide patient and friendly customer service, ensuring a positive experience for all users.
- Technical Support: Perform remote and on-site troubleshooting using diagnostic techniques. Provide assistance for PC, MAC, printers, video conferencing systems, and other peripherals. Guide users through step-by-step solutions in a clear and concise manner.
- System Maintenance and Upgrades: Responsible for the setup, maintenance, and upgrading of computer systems and software, ensuring the integration of new technologies and the reliability of existing ones. Monitor systems to ensure optimal performance.
- Training and Documentation: Develop and maintain comprehensive guides and manuals to aid in user training and troubleshooting. Conduct training sessions for staff to enhance their understanding of systems and applications.
- Problem Solving: Address problems that do not have pre-existing solutions by employing analytical and critical thinking skills to develop new troubleshooting processes.
- Inventory Management: Manage an accurate inventory of all IT assets, including hardware and software components. Ensure sufficient resources are available to meet business needs.
- Collaboration and Feedback: Work closely with IT management to improve service delivery and user satisfaction. Collect feedback from users to refine IT processes and support.
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Key Responsibilities
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- Experience with the following solutions in a middle to large enterprise is a plus:
- Account Administration
- Software Patching
- MDM
- Hardware installation (Network/Phones/POS)
- Ticketing system
- Experience with the following Security platforms is also desirable:
- Antivirus/AntiMalware
- Email Filtering
- Retail IT experience is a huge plus!
Requirements
- 3-5 years of experience in a technical support role within a Microsoft and Mac/OS network environment.
- Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.
- Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.
- Demonstrated ability to work independently and as part of a team.
- Willingness to travel up to 25% for site support and system deployment.
Benefits, Culture and Perks
Benefits and Culture
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
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